Arlington Acura in Palatine

The worst car buying experience I've ever had PERIOD! It took'em 24 days and 5 times going directly in person to the dealership to pay off my old car loan that I've traded in,nobody responds to your phone c took'em 24 days and 5 times going directly in person to the dealership to pay off my old car loan that I've traded in,nobody responds to your phone calls,emails,I had to open a client relationship case by Acura in order for them to take some action and they literally messed up my credit record because my old car loan bank reported a late payment to the credit bureau.their excuse was that the paperwork was processed and finalized late. More

DO NOT BUY A CAR HERE! We recently purchased a car from Arlington Acura. We were hurried through the paperwork process which was on an iPAD and VERY difficult to read. When we reviewed the paperwork afte Arlington Acura. We were hurried through the paperwork process which was on an iPAD and VERY difficult to read. When we reviewed the paperwork after having to print it out from a USB drive, we realized they had charged us $1500 for things we had not agreed to. Talked to the Salesman RJ who told us to talk to the finance department, but the finance department will not call us back. Their practices are deceptive and unethical. More

Took great care with our sons car. Did a full inspection and suggested needed maintenance. Had recommended maintenance done and I know it was done right! and suggested needed maintenance. Had recommended maintenance done and I know it was done right! More

I have been coming here for the past 5 years and have always had a pleasant experience - Jeremy is always so wonderful. Great customer service! always had a pleasant experience - Jeremy is always so wonderful. Great customer service! More

Great team in the service department. I really appreciate their good work and help. I have been visiting this dealership since 2004 to service all my Acuras. their good work and help. I have been visiting this dealership since 2004 to service all my Acuras. More

Overall, they were easy to deal with. I'm a new Acura user and one thing that I felt underwhelmed with was the lack of orientation performed and I was left to my own devices to figure it out. The 2022 MD user and one thing that I felt underwhelmed with was the lack of orientation performed and I was left to my own devices to figure it out. The 2022 MDX Tech Pkg and vehicle has a lot of cool features that could have been highlighted. The sales person didn't seem that informed. More

All of my needs were met in a timely efficient manner. My car was finished before expected. Thank you for all taking care of my needs. My car was finished before expected. Thank you for all taking care of my needs. More

This dealership is a joke. They send emails from personal accounts, no one has a direct phone lines, finance guys are clueless, calls go unanswered & price keeps changing. accounts, no one has a direct phone lines, finance guys are clueless, calls go unanswered & price keeps changing. More

Service department is great! They are very thorough in diagnosing the problems on your car. They are not pushy and I will be a repeat customer! diagnosing the problems on your car. They are not pushy and I will be a repeat customer! More

Had a warning light came on Mark in service very helpful in trouble shooting the issue and I was able to get my car I'm the same day. After tech diagnosed and found issue was done in very short time. Th in trouble shooting the issue and I was able to get my car I'm the same day. After tech diagnosed and found issue was done in very short time. The service staff is awesome I've worked with all their advisors and they provide excellent service. More