Arlington Acura in Palatine

No integrity. Can't speak for the other sales staff, but this Ideen finance guy knowingly lied to get a bad deal done. Avoid him. this Ideen finance guy knowingly lied to get a bad deal done. Avoid him. More

Took car in for A1 maintenance service. Car needed an alignment and also a brake flush. All got done in about 2 hrs. Good service overall alignment and also a brake flush. All got done in about 2 hrs. Good service overall More

1st visit was terrible. Offered trade in value and experience was nothing but an insult. We left.... Next day our rep called us, he spoke with I guess gen mngr Gene? Better offer brought us to the ta experience was nothing but an insult. We left.... Next day our rep called us, he spoke with I guess gen mngr Gene? Better offer brought us to the table More

Good service and gave a good deal . 10 stars . RJ was excellent as a sales rep . Even online manager Jonathan kept his promise . Good job excellent as a sales rep . Even online manager Jonathan kept his promise . Good job More

Jeremy is outstanding. He helped me out in a very difficult situation with my Acura TL’s transmission. I can’t thank him enough. He’s very knowledgeble and very courteous. 10/10 difficult situation with my Acura TL’s transmission. I can’t thank him enough. He’s very knowledgeble and very courteous. 10/10 More

Adrian was great and helped us out and made us feel welcome and not pressured. Ideen was very nice and easy to work with. We love our new MDX! welcome and not pressured. Ideen was very nice and easy to work with. We love our new MDX! More

I was able to get an appointment very quickly. I was able to get a loaner car so I did not have to miss work. My car was repaired quickly. Jeremy and the service team has always taken very good care o able to get a loaner car so I did not have to miss work. My car was repaired quickly. Jeremy and the service team has always taken very good care of my car! More

Dealership refuses to pay off a lease vehicle that my husband turned in. Won’t return phone calls. Have to turn to Attorney General and local media to air grievance. husband turned in. Won’t return phone calls. Have to turn to Attorney General and local media to air grievance. More

Excellent all the way around!!! Jeremy and Aarmer in Service, excel at customer service! They both always exceed all of my expectations and go above and beyond in making my experience top notch! Service, excel at customer service! They both always exceed all of my expectations and go above and beyond in making my experience top notch! More

Aamer Ali is always professional, friendly, listens to what the problem or issue is, explains any work clearly that needs to be done and lets me know the approximate cost of the work to be done. If any ot what the problem or issue is, explains any work clearly that needs to be done and lets me know the approximate cost of the work to be done. If any other issues are found with my car during it's servicing Aamer will always call to let me know what they find. Aamer makes is a pleasure to get my car serviced at Arlington Acura in Palatine and one of the reasons I continue to do so. More