Arlington Acura in Palatine

I have always had outstanding service at this dealership. All of the current Service Managers are knowledgable, friendly, and professional. Website needs some work though.... All of the current Service Managers are knowledgable, friendly, and professional. Website needs some work though.... More

After servicing my old 3.2TL for 19years, it feels like visiting family when I come to see you. Good job, always. Stay safe, Rudy visiting family when I come to see you. Good job, always. Stay safe, Rudy More

Don't buy from this dealership. I have never been treated this terribly from any company, ever. I purchased an RDX from Arlington Acura in Palatine a month ago, and they completed the paperwork incorrectly this terribly from any company, ever. I purchased an RDX from Arlington Acura in Palatine a month ago, and they completed the paperwork incorrectly to the DMV. They didn't calculate the tax correctly, they didn't fill out the information accurately such as the odometer form, and other mistakes. I can't believe an Acura dealership treats people this way. I have called their GM Gene Shankman several times, and he never calls me back. All their managers voicemails are full not accepting new voicemail messages. The only person you get to talk with on the phone is their receptionist and their BDC sales person. More

Normal Maintenance completed. Took an hour from start to finish. Would be good if Acura codes are somewhere easy to find what they mean. Would be good to know before coming for the appointment so the cust finish. Would be good if Acura codes are somewhere easy to find what they mean. Would be good to know before coming for the appointment so the customer can allocate the time. More

Encountered an unexpected problem with my 2017 RDX so I called Jeremy needing help. He knew what the problem might be so I came to the dealership immediately. While there he recommended my next service called Jeremy needing help. He knew what the problem might be so I came to the dealership immediately. While there he recommended my next service level. All went extremely well and everything was taken care of efficiently and effectively. CAr rides like new! More

Had my car towed into Arlington Acura - as it would not start. They called me within 45 minutes of receiving my car to tell me it was a dead battery and that it was still under warranty and they replace i start. They called me within 45 minutes of receiving my car to tell me it was a dead battery and that it was still under warranty and they replace it immediately! I have never had a bad experience with Arlington Acura's service department. More

I always have a great experience with Arlington Acura’s service department. Friendly, honest and knowledgeable. Loaner cars are available and clean. I’ve bought 2 cars here. service department. Friendly, honest and knowledgeable. Loaner cars are available and clean. I’ve bought 2 cars here. More

My experience with Arlington Acura was a very pleasant one. Friendly and knowledgeable people. I brought a 2015 Honda Civic in for a battery and was quickly in and out with the bonus of a car wash and dis one. Friendly and knowledgeable people. I brought a 2015 Honda Civic in for a battery and was quickly in and out with the bonus of a car wash and discovery and repair of a brake light needing to be replaced. I will be back. More

I went into Arlington Acura after receiving a recall notice (airbag inflator)on my 2002 Acura MDX. I was greeted by service manager Mark Neitzke. He got me checked in right away and explained the servic notice (airbag inflator)on my 2002 Acura MDX. I was greeted by service manager Mark Neitzke. He got me checked in right away and explained the service being done and a completion time. He noticed a piece of tape covering a red light on my dash. He had the service team check for the problem and it was another factory recall for the front left shoulder belt buckle. The part was not in stock and needed to be ordered. Mark called me back to set up the next appointment. Again the service was fast and professional. I'm sold !!! In the future when servicing, or buying a new or used vehicle I am going to Arlington Acura. Great Job !!! More

Highly recommended, worked with Aamer he was very helpful. Service went well, car was washed and vacuumed when I came to pick it up. Thank u helpful. Service went well, car was washed and vacuumed when I came to pick it up. Thank u More