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Arlington Heights Buick GMC

Arlington Heights, IL

4.9
5,394 Reviews
Arlington Heights Buick GMC is your one stop shop for new Buick GMC, used cars, trucks and the largest selection of Trucks & SUVs in the Chicagoland area, Arlington Heights, Buffalo Grove, Palatine, Wheeling, Schaumburg, Barrington, Lake Zurich, Libertyville, Gurnee, Glenview, Mt. Prospect, Des Plaines, Lincolnwood and the whole Chicago, North & Northwest Suburbs. Services: • New GMC and Buick Cars • Used Cars • Largest Selection of Used SUVs • Award Winning Service • All Makes and Models • Sell us Your Car • Leasing and Financing • Fleet of Complimentary Loaners We are a family owned and operated business and the premier Buick GMC dealership in the area. We invite you to experience why we have been Chicagoland's most trusted name in automotive sales and service for almost 50 years! Arlington Heights Buick GMC continues to work to earn your business long after you've purchased one of our new or pre-owned cars. We want to be your dealership of choice for life. Our dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way do business, and we know you will too. At Sullivan our goal is to provide you with the best price possible. We are a 5-Star Service Excellence award winner and are AAA approved and an A+ rated with the Better Business Bureau.
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777 W Dundee Rd

Arlington Heights, IL

60004

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Showing 5,394 reviews

July 21, 2012

We are very pleased with the used Chrysler Town & Country we purchased from Sullivan Buick GMC. We felt we got a great price after looking around at other dealers in the area. The van runs great an More

by mpalomino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Silverman
July 15, 2012

Worked out a lease deal with sales guy and had everything written on paper. I took pictures of everything, but when received the car, it was with different engine. Dealer admitted to mistake, but did not wan More

by d.slavka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cary (Sales) & Dan(Manager)
Jul 19, 2012 -

Arlington Heights Buick GMC responded

After reviewing this situation with all of the parties involved, we had come to the conclusion that Mr. Slavka had test driven a couple of different vehicles and there was a misunderstanding about which one he was choosing. We had Mr. Slavka come in after this review was posted and exchanged the vehicle to the one that he ultimately wanted to purchase. To the best of our knowledge our customer is happy with the resolution. Ariel Szwec General Manager Sullivan Buick GMC

Jul 23, 2012 -

d.slavka responded

Dear Ariel. Thanks for responding, but you may have been misinformed. This, in my opinion, had nothing to do with what car that I test drove as they were: Verano and eAssist Regal and Lacross. So as you can see there could not have been any confusion between eAssist and not eAssist for Lacross. As for being happy, well, all I could say I am little far from being happy. Yes Dan recognized the mistake and offered to take car back and replace it. So I took the car back and gave me what I wanted, but this so called “negligence” and or “miss-communication” did cost me $28 more per month, multiply this for 39 month, the life of the lease, and you will see where I am coming from. Your dealership’s little mistake cost me that much in loss income. So I am not sure how any person could call this a “happy resolution”.

July 13, 2012

I was extremely happy with Jason Doran as both a knowledgeable salesman and finance officer. He pointed out to me all the upgrade changes to the 2011 Enclave CX compared to my 2008 Enclave CX that More

by pkertay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Doran and Lou Mosttaccio, Lou Mostaccio
July 12, 2012

I had an amazing experience at this dealership. They were so helpful and nice. They gave me an great car at an equally great price. I have never had such an experience at other car dealerships. I worked with More

by jessicadietrich89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Latta
July 11, 2012

had a great day at sullivans! the dealer was super friendly and Cary was an extremely nice guy, he was willing to work out the right price for a nice vehicle, i came out of sullivans with a smile driv More

by Josephkois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cary
July 03, 2012

My wife and I had the great pleasure of working with Jack Silverman. We kept going back and forth between the Buick Enclave and the GMC Acadia. Jack was very patient as well as quite informative. The enti More

by SPI245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Silverman
June 28, 2012

Jason was great. No pressure sales like most dealers and he sat down and did what it took to get the deal done on our terms. Felt like he was working for us more then Sullivan. Thank you Jason. More

by gjackson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
June 28, 2012

My experience with Sullivan was an excellent one. My sales associate made me feel at home and did not pressure me into my purchase. I was treated fair and was give great prices. I ended up leaving the More

by qprice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Sulkowski, Geoff Sulkowski
June 27, 2012

We actually drove 6 hours to buy a car from another dealership. After spending 6 hrs there they said they would not accept the bank check we had to pay for the vehicle we wanted. So, we left with our c More

by heldridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Lahey
June 23, 2012

This was a wonderful experience for me. Gabe made me feel at ease about my purchase and answered all my questions. Will certainly recommend this dealer to all my friends and family. More

by lallison1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe and the finance gent who was awesome!, Gabriel Szwec
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