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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.9
1,041 Reviews

1,041 Reviews of Arlington Heights Buick GMC - Service Center

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November 06, 2023

Mike Baker and the whole service department are great. The dealership services all of my vehicles whether purchased there or not. More

by Callahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
Nov 07, 2023 -

Arlington Heights Buick GMC responded

Callahan, it’s great to know that Mike provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

November 05, 2023

Everyone was very professional. They explained what they were doing. Brian was fantastic. I will continue to do business with this company. More

by jimhartman49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Nov 06, 2023 -

Arlington Heights Buick GMC responded

Jim, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

November 02, 2023

Their service department is why I go here for service. They also provided some coupons for me. More

by Andersos1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know the person who checked me out. She was very good
Nov 03, 2023 -

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

October 27, 2023

All the people that I encounter during my visits to this dealership are very polite and ready to help More

by virginialujan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Oct 30, 2023 -

Arlington Heights Buick GMC responded

Virginia, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Buick GMC Team

October 24, 2023

Great service department. Sales reps are helpful and courteous. Car rental while waiting for my car to be serviced outstanding. More

by randy cotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Oct 25, 2023 -

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Randy. Sincerely, The Arlington Heights Buick GMC Team

October 24, 2023

I appreciate the time David spent with me reviewing the recommended repairs and detailing the repairs that should be completed first. Very helpful More

by alhackfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David keas
Oct 25, 2023 -

Arlington Heights Buick GMC responded

It’s great to know that David provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

October 23, 2023

Brian Poteracki is pleasant, knowledgeable, helpful, & considerate. Always goes the extra mile to help you with your vehicle's problems. Is always ready to answer any questions you may have with concern More

by judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Poteracki
Oct 23, 2023 -

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience working with Brian, Judy! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

October 23, 2023

I have been taking my vehicles here for many years. They have always been professional and pleasant to deal with. More

by plscrew1
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, plscrew1. Sincerely, The Arlington Heights Buick GMC Team

October 21, 2023

Brian Poteracki ( Service Consultant ) and Jeremy ( Shop Mechanic ) are both top-notch professionals and are a credit to the AH Buick GMC dealership. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy - Mechanic 5-Stars, Brian Poteracki
Oct 23, 2023 -

Arlington Heights Buick GMC responded

Jim, it’s great to know that both Brian and Jeremy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

October 20, 2023

Best service experience I will definitely use them again and again Prompt, experienced, professional polite More

by Bilba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Bilba. Sincerely, The Arlington Heights Buick GMC Team

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