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Arlington Heights Buick GMC - Service Center

Arlington Heights, IL

4.9
1,042 Reviews

1,042 Reviews of Arlington Heights Buick GMC - Service Center

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September 13, 2023

My car had several issues and needed over a day to fix. Dean took the time to explain the issues and also wrangled a loaner car. He kept me informed along the way and could not have been nicer. Thanks s More

by Beth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Sep 14, 2023 -

Arlington Heights Buick GMC responded

Beth, it’s great to know that Dean provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

September 13, 2023

The service and atmosphere is the best! ! Keep up the excellent work! Everything was excellent! More

by The Maestra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki
Sep 14, 2023 -

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

September 12, 2023

Dean explained everything well and helped come up with a service plan that made sense for my car's age and its usage. I was very happy with the service I received. More

by salpal94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Sep 13, 2023 -

Arlington Heights Buick GMC responded

Sal, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

September 12, 2023

The service department is the top reason why we have bought/leased cars here since 1994! They are helpful, courteous & know their products well. More

by LeeBee69
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Poteracki, Dean Fay
Sep 13, 2023 -

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Lee. Sincerely, The Arlington Heights Buick GMC Team

September 09, 2023

Dean Fay and Mike Baker assisted me with replacement of a damaged tire which was covered by the Vehicle Shield program that I purchased when I originally purchased the Yukon. Programs like this are well wor More

by Ed Sierzega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
Sep 11, 2023 -

Arlington Heights Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

September 07, 2023

This is the best dealership I have ever worked with. The service department is so professional, and work is always done in a timely manner. More

by Gmgal.karen123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Parisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Buick GMC Team

Sep 09, 2023 -

Gmgal.karen123 responded

Great dealership in every way. I'd recommend this dealership to friends and family.

September 05, 2023

The team did a great job. You can’t tell where the dent was removed. More

by ???
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Fay
Sep 07, 2023 -

Arlington Heights Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Buick GMC Team

September 05, 2023

told me the other mechanic I had work on my car didn't do it properly. Then took an already clean car washed it without asking me and didn't even dry it. Car isfull of spots now More

by Drew M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Fay
Sep 08, 2023 -

Arlington Heights Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Ariel Szwec, GM ariel@ahbuickgmc.com

September 02, 2023

About midway into our travel from Jackson, Michigan, to my mom's house in Buffalo Grove yesterday evening, we started hearing a squealing noise. Concerned, my husband and 14 year-old daughter starting Goo More

by LynneM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Fay
Sep 05, 2023 -

Arlington Heights Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

September 01, 2023

I had my car serviced at this dealership and I had an exceptionally good experience. More

by carlanoch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keas
Sep 03, 2023 -

Arlington Heights Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Buick GMC Team

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