Arlington Heights Buick GMC - Service Center

Great customer service. I was helped in a friendly and efficient manner. The staff explained to me what they did to my car as well as inform me about upcoming things I shoul I was helped in a friendly and efficient manner. The staff explained to me what they did to my car as well as inform me about upcoming things I should take care of. For example they said I am low on my windshield wipers and a bulb for my license plate light was out. They didn't pressure me to make an appointment. They recommended I take care of that whenever I can. I was in and out faster than I thought which I appreciated. I love their waiting area as well. Free coffee, TV, and a clean waiting area is fantastic! Overall I love this dealership! More

The service and atmosphere is the best! ! Keep up the excellent work! Everything was excellent! ! Keep up the excellent work! Everything was excellent! More

My car had several issues and needed over a day to fix. Dean took the time to explain the issues and also wrangled a loaner car. He kept me informed along the way and could not have been nicer. Thanks s Dean took the time to explain the issues and also wrangled a loaner car. He kept me informed along the way and could not have been nicer. Thanks so much! More

Dean explained everything well and helped come up with a service plan that made sense for my car's age and its usage. I was very happy with the service I received. service plan that made sense for my car's age and its usage. I was very happy with the service I received. More

The service department is the top reason why we have bought/leased cars here since 1994! They are helpful, courteous & know their products well. bought/leased cars here since 1994! They are helpful, courteous & know their products well. More

Dean Fay and Mike Baker assisted me with replacement of a damaged tire which was covered by the Vehicle Shield program that I purchased when I originally purchased the Yukon. Programs like this are well wor damaged tire which was covered by the Vehicle Shield program that I purchased when I originally purchased the Yukon. Programs like this are well worth their cost because you never know when you might have a claim! More

This is the best dealership I have ever worked with. The service department is so professional, and work is always done in a timely manner. The service department is so professional, and work is always done in a timely manner. More

The team did a great job. You can’t tell where the dent was removed. You can’t tell where the dent was removed. More

told me the other mechanic I had work on my car didn't do it properly. Then took an already clean car washed it without asking me and didn't even dry it. Car isfull of spots now do it properly. Then took an already clean car washed it without asking me and didn't even dry it. Car isfull of spots now More

About midway into our travel from Jackson, Michigan, to my mom's house in Buffalo Grove yesterday evening, we started hearing a squealing noise. Concerned, my husband and 14 year-old daughter starting Goo my mom's house in Buffalo Grove yesterday evening, we started hearing a squealing noise. Concerned, my husband and 14 year-old daughter starting Googling, searching for potential causes and dealers in Arlington Heights with the hope of getting the car checked out today. My daughter found Arlington Heights Buick GMC, sending a chat through the website. Although after business hours, she was able to communicate that we were hoping to have the car looked at to make sure it was safe to drive back to Michigan Sunday, and to possibly repair any issues found. The internet chat bot directed my daughter to text, which she did, quickly receiving a response that the service department opened at 8 and to please bring the car in by 10 AM. My husband and I brought the car in at 8:30 AM and after waiting just a few minutes and were warmly greeted by Dean Fay. Dean proceeded to treat us with the utmost kindness and care. He was such a help to us and such a wonderful person to work with! From the initial meeting with Dean, through the updates he provided, to the easy process to pick up the vehicle, our experience with this dealership was simply the best experience we have had with any dealership, hands down! If we lived nearby we would utilize this dealership for all our service needs and we will encourage others to do so if they are in need of car service. Every single person we encountered at this dealership was kind, friendly and welcoming. We were so impressed with the exceptional customer service and care Dean provided that I had to sit down and write this review. Thank you Dean and Arlington Heights Buick GMC! More