Arlington Heights Buick GMC - Service Center

I love that this is still a family owned business! Even though my vehicle is a "soon-to-be" classic, the Sullivan family's grand daughter Amy welcomed me with open arms. That was so awesome and apprec Even though my vehicle is a "soon-to-be" classic, the Sullivan family's grand daughter Amy welcomed me with open arms. That was so awesome and appreciated! The service experience was great, too. My main concern was that because the vehicle was a 15 year old Pontiac G6 Hardtop convertible that there were technicians still employed who had worked on this type of vehicle in the past and were familiar with it. They did not disappoint as they got my top working again and quickly. While it was explained to me that the problem was fixed it was also mentioned upon picking up the vehicle that more work may need to be done to it in the future. While no customer wants to hear that, I appreciated the honesty of the service advisor. I understand the reluctance to do a deeper analysis because parts might break during a more in-depth investigation, due the age of the vehicle. My only hope is that should any future servicing become necessary on the vehicle (especially the top and its operation), that I will be welcomed back as a valued customer, rather than as a liability. Thanks everyone for doing a great job! More

Excelent customer service. Clean waiting area. Work completed in a timely Manner. Car returned clean. Clean waiting area. Work completed in a timely Manner. Car returned clean. More

Sheduling was convenient and Chris thoroughly explained all the repairs that were needed. Service was performed on time and pricing was very reasonable. all the repairs that were needed. Service was performed on time and pricing was very reasonable. More

David was very accommodating at taking care of my vehicle. I really appreciate the quick and great service. Thank you! vehicle. I really appreciate the quick and great service. Thank you! More

I called the Dealership to make an appointment for service. My car had been recalled for a problem with the headlights. I was notified that GM had found a way to solve the problem with my headlights. service. My car had been recalled for a problem with the headlights. I was notified that GM had found a way to solve the problem with my headlights. I told the operator I needed to speak with the service department and I was quickly transferred over. More

Zaia Zaia - So happy with the great service you provided:) Thank you so much!!! Tom provided:) Thank you so much!!! Tom More

Zaia was awesome to work with. He took a situation with a misordered part and handled it professionally and easily. I love my GMC Acadia SLT 2 and Arlington Heights Buick GMC is He took a situation with a misordered part and handled it professionally and easily. I love my GMC Acadia SLT 2 and Arlington Heights Buick GMC is absolutely top notch for sales and service! More

David K. was a pleasure to work with today. He was polite, friendly and professional. Getting my car serviced at Buick was a pleasant experience. was a pleasure to work with today. He was polite, friendly and professional. Getting my car serviced at Buick was a pleasant experience. More

Both David and Zia are always helpful when I bring in my car. I needed 4 new tires and front brakes this last visit. I called around to make sure I was getting the best deal on both. David did give me the b car. I needed 4 new tires and front brakes this last visit. I called around to make sure I was getting the best deal on both. David did give me the best pricing! More

Had an 11:00 appointment for an oil change. Brian Poteracki was my service rep. He was very helpful and courteous. Took the time to explain a couple of items that I asked him. Service manager Brian Poteracki was my service rep. He was very helpful and courteous. Took the time to explain a couple of items that I asked him. Service manager Mike Baker and Brian are very courteous and I can trust in what they advise. Bob. More