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Arlington Heights Buick GMC - Service Center
Arlington Heights, IL
1,043 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,043 Reviews of Arlington Heights Buick GMC - Service Center
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February 05, 2021
Safety and COVID precautions are nearly non-existent. Sales and service staff have incredibly poor use of PPE. Masks are either being worn incorrectly, or not at all! Cashier staff was wearing masks c Sales and service staff have incredibly poor use of PPE. Masks are either being worn incorrectly, or not at all! Cashier staff was wearing masks correctly and practiced safety as far as I could tell. I did not see anyone in the service department wearing a mask at all. I am incredibly concerned about this because this tells me someone has been in my vehicle without any protection, leaving a high chance for me to be exposed to any germs they may be carrying. I am incredibly worried about using this dealer and service center ever again. If I could give back my car with no penalties, I would do it and would go get my GMC elsewhere. I'm appalled with this business. More
by ejvlyons
Employees Worked With
I am not sure who I worked with as we had dropped off the car the night before and picked it up when oil change was done
February 05, 2021
I want to thank you for your courtesy and assistance during my service visit. It was also great to see my salesperson Shelly and staff. during my service visit. It was also great to see my salesperson Shelly and staff. More
by droptop rosa
Employees Worked With
Other Employees :
Dean Fay, and the woman at the cashier's office.
February 04, 2021
As usual I was treated very well and my SUV was ready on time. I enjoy seeing Mike Baker and think the world of Amanda! time. I enjoy seeing Mike Baker and think the world of Amanda! More
by ErwinB
February 02, 2021
Always good communication and service at this location although sometimes prices seem a bit high. I definitely appreciate the loaner cars available as needed. I will return. although sometimes prices seem a bit high. I definitely appreciate the loaner cars available as needed. I will return. More
by mommy3
Employees Worked With
Other Employees :
Mike Ayoub, Robert Baturin, Shane Hernandez-Garica, Marco Estrada, Jennifer Skrocki
February 02, 2021
This has been my dealership for the past 14 years, and I always got quality service!! Thank you Dean! Victor has been great in the past always got quality service!! Thank you Dean! Victor has been great in the past More
by Renee
January 06, 2021
Terrible customer service. I waited for 2 weeks for them to contact me about a part for my vehicle. Originally I was told it would take 24-48 hours to get the part at which time I would have to come back. I to contact me about a part for my vehicle. Originally I was told it would take 24-48 hours to get the part at which time I would have to come back. I never received a phone call or anything; only thing I got from this dealer is garbage spam emails. So, I contact them only to be hung up on after waiting several minutes on hold. Then I called back; after being transferred to the service department again I waited while the phone rang for 4 straight minutes. Finally the receptionist picked up and said they were too busy to help me. I was already upset about not being contacted, but who wants to be told they can’t be helped because people are busy?! I’m never coming back here and there are plenty of dealers who value their customers and their time, I suggest going to one of those instead of Sullivan. More
by morganmcd5
Employees Worked With
Dean
November 24, 2020
The dealership had safety measures in place and everyone was very helpful. I don't remember the name of the person in service but he was very helpful as well. was very helpful. I don't remember the name of the person in service but he was very helpful as well. More
by JNNFRBESTE
Verified CustomerNovember 18, 2020
Sales and Finance Departments were great. I was very disappointed in Service department. I purchased a brand new Buick Encore and within 24 hours of owning it, the engine malfunction light came on. The disappointed in Service department. I purchased a brand new Buick Encore and within 24 hours of owning it, the engine malfunction light came on. The service advisor did a very poor job of communicating status of the vehicle. After almost a week in the shop, the dealership gave me another new car. Second key fob didn’t work. Had to return to dealership for the 4th time in a 10-day period. I was not happy with the treatment I received. This service advisor was rude and condescending. Will not be using Sullivan again. More
by gederati
July 18, 2020
Simply said above and beyond customer focus Impeccable Simply said above and beyond customer focus Impeccable customer communication outstanding efforts on finding customer solution and working to toward Simply said above and beyond customer focus Impeccable customer communication outstanding efforts on finding customer solution and working to towards the solutions. Great jobless v More
by Rjustason4
Employees Worked With
Victor Gomez
July 14, 2020
Great experience selling my car Mike and Kristal made a painful experience of selling my Jaguar F-Type into an unexpectedly pleasant one. Kristal contacted me as soon as I had mad Mike and Kristal made a painful experience of selling my Jaguar F-Type into an unexpectedly pleasant one. Kristal contacted me as soon as I had made an approach via Kelley Blue Book , we agreed a price based on review over the phone. When I visited the show room , there was no haggle and the deal was done inside 30 minutes. Thanks to both of you. More
by Hamilt2210
