Initially came in person to the service office to ask about the procedure for the recall on my Chevy cobalt. All of my information was given and was told that I would receive a call when the part was in to set an appointment. I asked how long it might take and the gentleman replied, "I have no clue". A month passed with no call so decided to follow up.
Turns out they had no record of my information and was probably thrown in the trash after I left. Mistakes happen. However, over the course of another month my vin number has been misplaced several times, and have been told at least 5 times on different occasions that they had to check something and would call me back. Not one call back, even after leaving messages with management.
Still driving a car that has been deemed unsafe by GM. Seems as though everyone at this branch would like to keep loosing my information until I disappear. Not one to complain and very forgiving of mistakes but this is a joke when it comes to customer service.