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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,124 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,124 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

December 02, 2024

My vehicle was to have a full tank of fuel, but it did not. It arrived damaged that was not declared on the ad. I have tried to get this resolved via the Brooker. I have been blown off. More

by BROZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Stewart
Report | Print
Dec 03, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I'm sorry to hear about the issues with your vehicle. We strive for transparency and quality service, so this feedback is concerning. Please reach out directly so we can address these matters promptly. Thank you, Nick Mackay Sales Manager nmackay@armoryauto.com

November 24, 2024

Will never do business with this dealership again. I have purchased 9 cars from various dealerships since become a licensed driver. My experience with this dealership was hands down the worst I have e More

by LARMAONP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales Manager - negative stars
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Nov 26, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I'm truly sorry to hear about your disappointing experience with us. We strive for excellence and it's clear we fell short this time. If you're open to discussing what went wrong, please reach out so I can address your concerns directly. Thank you, Nick Mackay Sales Manager nmackay@armoryauto.com

November 23, 2024

Great and quick service. They quickly found out what was wrong with my car and got it done. More

by BLYNN36
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Nov 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Excellent! We're glad we exceeded your expectations and got you back on the road swiftly. The team is here for you if you need anything else. See you next time at Armory Chrysler Dodge Jeep Ram Fiat of Albany!

November 23, 2024

Best salesman, very personable & professional . Billy always takes care of our needs. Love Armory great people More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Comtois
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Nov 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you, Dona, for the high praise and kind words about Billy and the Amory team. We look forward to serving you again at Armory Chrysler Dodge Jeep Ram Fiat of Albany!

November 23, 2024

Great sales experience. Brian is a pleasure to work with. Had an engine light come on the next day. Service took me in immediately and solved the problem. Very satisfied. More

by RGUZZO45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Walts
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Nov 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's wonderful to hear Brian left you with a memorable experience worthy of leaving a five-star review. Feel free to visit us again at Armory CDJR of Albany. We're here to help!

November 21, 2024

They have a nice waiting area while your car is being serviced. I enjoy having coffee there. More

by DRUM1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker
Report | Print
Nov 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hi, Thank you for your feedback! I'm glad you enjoyed our waiting area and the coffee. However, it seems like your overall experience didn’t meet your expectations. If there's anything I can do to improve or address your concerns, please let me know. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 21, 2024

From check in to the service I recieved and the check out it was a perfect visit. More

by SUZYKOALA143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Hendrickson
Report | Print
Nov 22, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Providing 5-star service from check in to check out is a top priority for us at Armory CDJR of Albany. It's great to know you feel your last visit with us was perfect! Thank you again and see you next time, Suzy!

November 20, 2024

This company is by far the best customer service ever They were exceptional in every aspect More

by kangolini1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stewart
Report | Print
Nov 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Wow, thank you for the glowing compliment! We appreciate you taking the time out of your day to share such positive feedback. When you're ready, we'll be here at Armory CDJR of Albany to serve you excellent customer service again!

November 20, 2024

Slow service. Nearly 2 hours for oil change and rotation with an appointment is not acceptable. More

by rjmallory1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker, Lisa Stewart
Report | Print
Nov 22, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I’m sorry to hear about your experience and completely understand how frustrating it can be to wait longer than expected, especially with an appointment. Please don’t hesitate to reach out to me directly at craigcolangelo@armoryauto.com so I can address your concerns and work to improve your future visits. Thank you, Craig Colangelo Service Manager

November 20, 2024

Very good place to get a work done great all round number one in more. More

by marshallwomack2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stewart
Report | Print
Nov 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

That's excellent to hear and just what we strive for when it comes to our customers. If you need any more work done in the future, the Armory CDJR of Albany team is here to help!

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