Armory Chrysler Jeep Dodge Ram FIAT of Albany

the service staff is wonderful, the ones checking you in etc. I usually have to wait more than I would like but this time they got me through pretty quickly etc. I usually have to wait more than I would like but this time they got me through pretty quickly More

Afternoon. . The customer service employee at the sign in desk shared the recall work would take 4-6hr starting at approx 11:15am. The communication letter rece . The customer service employee at the sign in desk shared the recall work would take 4-6hr starting at approx 11:15am. The communication letter received stated 2-4 hr. we stayed while the work had been started. We received a video of a walk around on the Vechical, unclear on what the intent reason for this is non value to the customer unless it's shared what it's utilizied for. At approx 1:30 looking for the customer service rep that signed us in he had gone out to lunch based on another rep share. He checked the status as I requested and reported only half of the recall repairs had been completed. We waited for another 1.5 hr and received a text that all work had been completed. Looking out in the Vechical staging area the Vechical had been staged. I went back to look for the original rep that signed us in still not available at his station ( he took a long lunch unless that's practice, he was also off on the following day on vac.) Lots off discussion within your team on that pcs. Seemed like he started a day early on his vacation! Another CSR supported getting us aligned for the proper paperwork. This Vechical purchased 2 1/2 years ago had some paint that is failing, ( bubbling under the paint) I request information on my what the protocol would be, it was shared we don't handle any paint related issues at this shop ( send us pictures and we will look into it.) The Vechical could have been looked at as requested and if pics had been needed that would have been the time with what the process is moving forward. Felt and actions showed it wasn't important. So I had been very kind on a fair rating. More

Great person to work with cares about will do his best to get the best de get the best de More

From first interaction the Entire team was professional and helpful.They were all knowledgeable on the products. and helpful.They were all knowledgeable on the products. More

Very disappointed in the whole experience, never went over all the bells and whistles with me over all the bells and whistles with me More

Awesome, been coming here for years. Amory takes care of their Customers. Highly recommend them. Amory takes care of their Customers. Highly recommend them. More

Armory takes care of their customer. Always polite and they do a great job. Highly recommend this shop. Always polite and they do a great job. Highly recommend this shop. More

Great, friendly service. Always treated well by everyone. Issues and concerns taken seriously and quickly taken care of. Always treated well by everyone. Issues and concerns taken seriously and quickly taken care of. More

I’m just a little upset that I couldn’t select zero stars. This is absolutely the worst dealership that I have ever had to deal with. They lack empathy and compassion when dealing with a difficult situ stars. This is absolutely the worst dealership that I have ever had to deal with. They lack empathy and compassion when dealing with a difficult situation. They do not communicate with their customers at all. I had to contact both Jeep and Lithia just to get them to reply to my regarding the status of my Jeep. They also disrespected my wife and treat her like garbage when she called to get the status of her car. It was there for over four months and was given a loaner vehicle that was half the size and capability of our car. More

They are always accomodating and respond to my requests. Marlon is knowledgeable and always gets answers to my questions and concerns. Marlon is knowledgeable and always gets answers to my questions and concerns. More