Armstrong Volkswagen

We recently worked with Sam at Armstrong Volkswagen to purchase a used 2017 Kia Sorento, and I can't say enough good things about the experience. After a frustrating and disappointing situation at CarMax, purchase a used 2017 Kia Sorento, and I can't say enough good things about the experience. After a frustrating and disappointing situation at CarMax, which resulted in returning a vehicle, finding Armstrong Volkswagen felt like a breath of fresh air. From the moment we walked in, we felt like we were in good hands. The entire buying process was incredibly smooth and stress-free. Although we weren’t able to drive the car home that night due to some minor safety-related maintenance (such as replacing brake lights), Sam and the team kept us fully informed and made sure everything was taken care of properly before we took delivery. It was clear they prioritized safety and quality. One of the biggest surprises was how easy the financing process was. Our credit union happened to be one of Armstrong Volkswagen’s preferred lenders, which made the entire transaction seamless—much simpler and quicker than what we experienced at CarMax. To top it off, there was a small cosmetic issue in the trunk—a cracked plastic piece—that I had planned to fix myself since it was purely aesthetic and under $100. To my surprise, I received a text the very next day letting me know that Armstrong was going to take care of it for us at no cost. That level of service and attention to detail really stood out. Every person we interacted with at the dealership was friendly, professional, and went above and beyond to ensure we were happy. It’s rare to find that kind of customer care these days, and we truly appreciate it. I wouldn’t hesitate to recommend Armstrong Volkswagen to anyone looking for a trustworthy dealership and a great car-buying experience. More

Great experience! The whole buying process was very smooth from initial call to sale. Competitive price, knowledge staff, no unreasonable fees, and a relatively quick The whole buying process was very smooth from initial call to sale. Competitive price, knowledge staff, no unreasonable fees, and a relatively quick process. I would recommend Armstrong VW to anyone. Overall we had a great experience. More

Great customer service. Peter was amazing and very helpful with my purchase. Thanks for your help. Peter was amazing and very helpful with my purchase. Thanks for your help. More

We have worked with Armstrong Volkswagen for many years and have always found that from service, sales and financing they are top notch. and have always found that from service, sales and financing they are top notch. More

Very greasy dealership. I have honestly found the 82nd street loan sharks to be more trustworthy. They slipped a $2900 service fee by and can't explain what it was for I have honestly found the 82nd street loan sharks to be more trustworthy. They slipped a $2900 service fee by and can't explain what it was for More

Don't waste your time like I did. They responded to an offer to buy my car and told me they would pay more than my online offer. Went in and they confirmed the condition of my car m They responded to an offer to buy my car and told me they would pay more than my online offer. Went in and they confirmed the condition of my car matched what I had noted on my offer, waited for an hour, then they came back with $4k less, total joke of a business. You waste my time, I'm going to make sure everyone hears about it. I took my car to the next place and had the vehicle sold for the price I wanted in about an hour. More

AVOID. I purchased a used 2021 Toyota 4Runner from these guys, and while the price was decent, I was lied to at multiple steps throughout the process. First I purchased a used 2021 Toyota 4Runner from these guys, and while the price was decent, I was lied to at multiple steps throughout the process. First, I was assured that basic maintenance had been performed on the vehicle prior to purchase. About 1000 miles in, I noticed the motor had a slight tick to it. Took the car to Valvoline who noted that the oil level was dangerously low in the vehicle, and when they pulled out the engine air filter and the cabin air filter, it looked like they had never been replaced. Disgusting corner cutting by Armstrong Volkswagen. In addition to that, during the test drive, I noticed a couple of cracks in the windshield. The salesman at the time told me that the windshield would be replaced by the dealership. I mentioned this to Lou, the internet sales guy, who said he would follow up with the sales manager and call me back. They knew I was about to move out of Oregon, and even though I personally followed up with the dealership, I never received a call back. Lou sounded surprised when I followed up asking about the windshield replacement a couple of days later and even asked me "when are you leaving town?" They clearly dragged their feet in order to avoid replacing the windshield with the knowledge that I was leaving soon. The ad said the vehicle came with weatherproof mats. It did not. When inquiring about this, Lou said "oh, the ad must have been wrong." The whole process felt scummy. Avoid at all cost, these guys will do anything to save a buck. More

Steve was a great salesperson. He was very helpful, and I would very much recommend him to anyone as someone who you could buy a car from. He is a very knowledgeable salesperson! He was very helpful, and I would very much recommend him to anyone as someone who you could buy a car from. He is a very knowledgeable salesperson! He does not waste your time pointing you in the wrong direction. He values your time and tries to understand what a good fit for you. More

Teran and the other salesman were very good to deal with. After purchase the introduction to the electronics on the car was minimal. We almost did not buy the car due to our interaction with the finance ma After purchase the introduction to the electronics on the car was minimal. We almost did not buy the car due to our interaction with the finance man, David. He was exceedingly unpleasant. As a former business owner he would be someone I would send to customer service classes and or never let him interact with the public. We will not be returning to Armstrong or recommend them. More

I drive a 2021 VW Tiguan SE 4Motion with less than 25k miles on it. My windshield wiper fluid started malfunctioning and was spraying into the interior cabin of the vehicle. I scheduled service and droppe miles on it. My windshield wiper fluid started malfunctioning and was spraying into the interior cabin of the vehicle. I scheduled service and dropped my car off at Armstrong VW on 8/26/23. I was given frequent dishonest updates throughout the timeline of repairs. I wasn’t going to leave a review because Dennis the service manager had my car detailed for the troubles. ALTHOUGH, my car was returned back to me with paint damage on my passenger side door, which really is the cherry on top of this whole experience for me. Went in for windshield wiper system, left with missing paint. Now I have to go back to Armstrong for additional repair for the damage they left on my door. I am hesitant to even to leave it with them again because now I don’t trust them to take proper care of my car. Absolutely would not recommend working with service advisor Phil or technician Brian Sanders. Phil was dishonest about what was going on with my car while it was under their care, and Brian returned it to me with paint damage. I am expecting Armstrong VW to make this right outside of court, otherwise I have no issue having the paint damage repaired somewhere else, and taking legal action for cost of repairs, loss of use, and any rental cost associated with doing so. I have an appointment for the damage to be looked at on Monday 9/18 at 4pm with Chris, I will update my review then. More