Armstrong Volkswagen

My first choice in Dealers from here on out Why? Because Steven made a notoriously stressful buying experience as pleasant as it could be. No hard sell, just good salesmanship. And he sold me a Why? Because Steven made a notoriously stressful buying experience as pleasant as it could be. No hard sell, just good salesmanship. And he sold me a vehicle I simply could not be happier with, at a truly fair price. I NEVER felt for one second that he put his needs - and Lord knows he has a life outside of Armstrong, with expenses to pay - above mine. Also, any cynicism I may have had, like "Here we go, gotta deal with a car salesmen", left the room within seconds. Rather, I knew I was dealing with first and foremost, a human being. I think Steven fully understands the concept, "Sell a good product at a fair price and back it up with solid service to the Client". Amazing how many businesses forget that. I wouldn't doubt that Steven is also a master psychologist. I sensed that he read me like a book, was absolutely sensitive to my psychology, and proceeded with the utmost consideration of that. Amazing how many salesmen, caught up in the eagerness to make a sale, forget how important is the idea that "slow and steady wins the race" as it applies to most buyers engaged, again, in an inherently stressful experience. Steven turned my stress into joy and satisfaction. Finally, Steven handed me off to Raul Tafta, the finance manager, and young men like this give me hope in the future. Positive, a great attitude, and if I was the Boss at Armstrong, I would be darn pleased with how he laid out the pros and cons of a service contract and other added considerations when buying a car. I took him up on most of 'em, because his logic was irrefutable. I drive my vehicle with TOTAL peace of mind. It turns out Raul and I have some common interests, too and I plan on working with him in the future on those interests... More

First New Car Experience Made Special! Lori Benton was extremely helpful. I am a 20-something individual and this car was my first car and first brand new car. My family has bought from Arm Lori Benton was extremely helpful. I am a 20-something individual and this car was my first car and first brand new car. My family has bought from Armstrong twice in the past and they have always given us excellent deals. This experience was no exception. I was able to get the color of Jetta I wanted without hassle! Not only did Lori an affordable deal, she also rolled out the red carpet for me. My dad and Lori conspired together, without my knowledge, and surprised me with a banner and cake to celebrate! It meant a lot since I had been saving for a while and the little notes on the banner filled me with pride! Pure strangers at the dealership put in effort to make this special! Truly wonderful. Lori took time to show me every detail of the car. Very helpful, since I had no idea how to use the electronic gadgets it came with! Highly recommend this to anyone. More

Worst dealership experience ever! This response was in response to Andrew the owner of Armstrong VW, he responded to my original post blaming me for being uneducated, for being offered This response was in response to Andrew the owner of Armstrong VW, he responded to my original post blaming me for being uneducated, for being offered a deal which you'll see below and not taking it. They have since deleted their response, cause well then I just look like some Loon yelper. Due to his careless response, I posted to 3 other outlets used by their customers, google reviews, Facebook and dealerrater.com. The owner naturally blames the customer. 62 banks 1 said yes.. lol seriously? Lies! . Dick Hannah got us approved at a rate of 10% less than the terrible con of a deal James tried to shove down our throat.. a business that blames its customers for their inability to provide competent and compassionate service is not a business anyone should do business with. To then insinuate that we did not know what steps to take in our situation speaks to the ignorance and clear judgments you have of people in our situation. You sent the deal to 3 banks and because of your weak inability to close a deal, cause we talked to VW credit, you screwed us. Encouraging a customer to take a 25% rate and calling it a deal? Remember dealerships like this make Money if you pay more in interest.. Sorry you didn't accept that? I get it, you guys hate negative reviews, I've seen you attack all of them.. you're a sham and inflate your reviews and now I can see why. Full transparency, credit score was 630. Please be aware this is not the place to come if you find yourself in need of a car or service. Dick Hannah had us in an out in 4 hours. Armstrong had over 24 hours. James is a terrible communicator. Own your actions. Blaming the customer speaks to the character of your company. Here's our new Jetta. Proudly purchased from DICK HANNAH! it's amazing what can get accomplished when you have a competent team and receive compassionate service. Hey Andrew, "believe in NICE" More

A Professional Experience I want to thank Dennis and company for a very nice experience at Armstrong VW Gladstone Ore. The Truck I bought was apparently serviced and well deta I want to thank Dennis and company for a very nice experience at Armstrong VW Gladstone Ore. The Truck I bought was apparently serviced and well detailed before purchase, with all historical documentation made available. My compliments to a staff that really cares about there clients. Peter G More

Excellent Purchase Experience Salesman Lou Feiring listened to my desires and then found the right car for my needs. I am a out of town buyer and Lou made special accommodations to Salesman Lou Feiring listened to my desires and then found the right car for my needs. I am a out of town buyer and Lou made special accommodations to make the purchase with ease. Lou also has good knowledge of the product and communicated in a “no hassle” manner. More

Bought a Volkswagen Golf Sales was helpful. Quick process. Nice staff. I came in to look at a specific car and they had it prepared for me when I arrived. Sales was helpful. Quick process. Nice staff. I came in to look at a specific car and they had it prepared for me when I arrived. More

Great experience They gave me a great deal for the 2017 Jetta and went extra miles to ensure I get the satisfaction I need. Highly recommended dealership. They gave me a great deal for the 2017 Jetta and went extra miles to ensure I get the satisfaction I need. Highly recommended dealership. More

Service dept very long wait for oil change only. I had a great buying experience with Armstrong. Bought a 2016 VW Jetta SEL with the 1.8. I made an appointment for 2 PM on a Thursday for an oil chan I had a great buying experience with Armstrong. Bought a 2016 VW Jetta SEL with the 1.8. I made an appointment for 2 PM on a Thursday for an oil change, arrived at 1:50. Didn't get out of there until 3:40!. Oil change and some checks. No tire rotation, no wash was needed I told them. Nothing against Phil, he was pleasant and friendly. This was a disappointment no doubt. More

First car- Amazing service I had been shopping around to buy my first car and other dealers were nice, but everyone here was very helpful, caring and genuinely nice people. It m I had been shopping around to buy my first car and other dealers were nice, but everyone here was very helpful, caring and genuinely nice people. It made my car buying experience less stressful and when I had questions they were amazingly helpful and honest with their answers. They weren’t just trying to sell me the car, they wanted to make sure I was happy with what I was purchasing, and welcomed any and all questions and concerns I had. Best car buying experience ever! I will continue to come back and recommend this place to anyone looking to purchase a car! My salesman was Jerrad and I would 100% recommend him to anyone! He is personable, helpful, and all around a great person! Definitely ask for him when looking for your next car! More

Great experience, no pressure. I went to this dealership with horrible credit and wanted something that unfortunately wasn't within reach. Though I didn't leave with what I wanted, I went to this dealership with horrible credit and wanted something that unfortunately wasn't within reach. Though I didn't leave with what I wanted, Jerrad was extremely helpful and knowledgeable. He had all the answers to my questions and was really personable! I would recommend working with him if you want an honest, professional and true experience! More