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Armstrong Volkswagen

Gladstone, OR

3.7
81 Reviews

20000 McLoughlin Blvd

Gladstone, OR

97027

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February 03, 2012

This review is intended only for the Sales Department. When I told you the first three times that we didn't want your in house financing, I thought we had made ourselves clear. After settling on the final More

by gregnoll
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Warren (wasn't the problem)
Apr 17, 2012 -

Armstrong Volkswagen responded

Greg, It is our policy to provide the highest level of customer service and I apologize for our failure to do so for you. I sincerely apologize for the actions of my salesperson and we have put procedures in place to prevent this from ever happening again. In addition to the Patriot Act we also adhere to Red Flag Rules to protect against identity theft, we do not run your credit for this, we use your social security number as one of the identifying markers to protect our customers and we do not pull a credit report for the red flag check. Unfortunately, my salesperson did not effectively relay this information and made it even worse by his next actions. Please contact me directly with any questions. Chris Porter General Manager 503-656-2924

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