Armstrong Volkswagen

Service on my 2006 TDI Their prices on VW service and repairs are exactly the same as other VW dealerships, and exactly the same as the prices local "reputable" independent Their prices on VW service and repairs are exactly the same as other VW dealerships, and exactly the same as the prices local "reputable" independent shops charge for working on a TDI. What truly sets Armstrong apart is their customer service and the quality and professionalism of their work. I have bounced around to a couple of Oregon VW dealerships and a couple of independent shops, and was starting to get super frustrated that I own 2 TDIs - just because of the horrible repair work and terrible customer service I experienced elsewhere. Once I tried Armstrong's service department, I am again happy that I own VW, and I am seriously considering purchasing my 5th VW in a row (and of course, now I will buy from Armstrong too because they've proven trustworthy). Armstrong's service department is so fantastic, that I commute about 200 mi round trip now just to have them take care of my TDIs (but what do I care? I get fantastic fuel economy, in my fun to drive Jetta, and they are going to keep that diesel engine humming for 250,000+ miles). Nobody but me and the guys at Armstrong will touch my diesel VWs ever again! They go above and beyond, and have been so honest with me. I have been treated extremely well by Chris who coordinated a transmission service for me in April, they recommended a diagnostic for a suspected oil leak then next time I came in. I came back for a timing belt and oil change full-meal-deal in August, and they told me that on re-inspection that there was no leak. They could have charged me $100+ for the diagnostic, but they were honest with me (the suspicious oil wasn't there). I told them I suspected my battery needed replaced, they tested it and were honest with me that its holding a full charge. They also replaced a couple of screws that lube places had lost over the years (like the ones that hold the air filter housing together, and that hold the plastic skip plate under the chassis). Those details had been bugging me (Im a little OCD) but I hadn't even mentioned it to the guys - I just noticed they had replaced them after I got home and inspected their work. Yes, oh yes, they will charge you $950-$1000 to get your TDI timing belt service (so will anyone else) - but they are FAIR because they are worth it completely. Others will charge the same, screw up your precision German-engineered-baby, and treat you personally like poop in the process. Armstrong will treat your ride with TLC, make you comfy with wifi and hot coffee or maybe a loaner VW for the day and treat you with honesty and respect. Don't fool around with your sanity or your TDI, take it to Armstrong. More

I think a lot of these ratings depend almost completely on the "luck" of who is the first person to greet you when you walk it to the dealership, and if they are having a good day. Gas mileage and some on the "luck" of who is the first person to greet you when you walk it to the dealership, and if they are having a good day. Gas mileage and some cargo space was at the top of our list when my wife and I went to test drive cars. We were pretty much going to buy another Prius or a Volkswagen turbo diesel. With no dealerships near our house, we ended up at a few different dealerships over the course of 2-3 weeks, mostly based on where we wanted to eat out. At a different VW dealership my wife had a marginal experience by herself, and in the middle of our process we went back as a family and had a truely horrible experience. Our second VW outing was to Armstrong and Warren Marks greeted us and let us test drive the models we were interested in. It was a very comfortable experience. Instead of asking about how much we wanted to spend, where we went to High School, the time frame for our purchase, or listing reasons not to buy other cars, he asked how big our dog was, how old our kids were, and how often we took long car trips. After about an hour we said we had to get going, but we'd be back after we checked out the Prius plug in. Warren gave us his card, we thanked him for his time and left. About a week later we emailed him to make sure he was working and came back to drive some more. It was at this point I realized that he KNEW exactly the car we wanted. He wasn't trying to sell us "a" car, he wanted us to find the "right" car for us. Unfortunately, Warren knew the car we wanted doesn't exist. At this point Warren very clearly explained the pros and cons about the Jetta, Sportwagen, and Passat in terms of our situation and the ballpark cost of the different models and features we were interested in. My wife asked about some COSTCO purchase thing, and Warren said that it created a set price that would be about $1,000-1,500 below retail and he gave use an excellent print out of all the options for the Jetta, Sportwagen, and Passat and the retail price of a few of each model that had the features we were condidering. After about 90 minutes we left and told him that if we came back a third time we would buy a car from him, but would let him know either way. About a week later, we emailed him the car we wanted. When we showed up he had the silver 2013 Sportwagen with the sunroof waiting and a 2012 in black with the same features for $800 less if we wanted to save some money. Drove the silver to make sure it didn't rattle, went through financing and were only there for about two hours. There was a slight gitch in finance. I said I wanted to finance through OnPoint (my bank) unless they could find a better interest rate. The paperwork was through VW finance, but I KNEW the OnPoint rate was a bit lower. Could have been a misunderstanding, but I'm glad I was paying attention. I've bought 4 new cars and Warren Marks was the best I have worked with. I highly recommend him. More

I purchased my 2012 Passat from this dealer last year and just took it in for service. I was amazed with the service experience as I was in and out within 30 minutes. They offer an express service and my c just took it in for service. I was amazed with the service experience as I was in and out within 30 minutes. They offer an express service and my car was serviced and cleaned within 30 minutes. I could not believe I was in and out so quickly. The service gal that helped me greeted me with a smile and was very professional. When I was looking to purchase my vehicle, I asked some friends that own VW's and they told me they wouldn't go anywhere else but Armstrong. I was glad I bought my car here as I was pleased with the low pressure and excellent customer service. They were able to beat the rate given to me by my credit union and I was very happy with the final price. I was hoping the service experience would be as equally good as the purchase experience, and I was not disappointed. More