Arnie Bauer Buick GMC Cadillac - Service Center

Not totally satisfied with my GMC Canyon right now My GMC 2019 Canyon has issues with the wifi and it hasn't been corrected yet. I leased the vehicle in January of this year and they still tell me I h My GMC 2019 Canyon has issues with the wifi and it hasn't been corrected yet. I leased the vehicle in January of this year and they still tell me I have to wait for a fix. I hope that if they do get a fix for it that will will give some sort of compensation for my waiting More

Pleasantly Pleased Brought in my 2018 XTS for the first time for an oil change and not knowing what perks were available, the service tech explained to me what was avail Brought in my 2018 XTS for the first time for an oil change and not knowing what perks were available, the service tech explained to me what was available to me. I am very pleased. More

CUE system repair I was having trouble with my CUE system for quite sometime now and I couldn't believe his much they cost. I reached out to Cadillac and they said sir I was having trouble with my CUE system for quite sometime now and I couldn't believe his much they cost. I reached out to Cadillac and they said sir we see your car had a recall a long time ago and this part is usually around $1300 but since you've been so loyal to us we want to give you a thank you gift. Cadillac said as a courtesy we want to take care of this for you and all you'd have to do is cover labor which was $250. That touched my heart and I said of course I would and thank you. This dealership has always gone above and beyond to help me with awesome customer service and friendliness I would recommend this dealership to anyone. More

Thank you Very welcoming, appreciate the respect from all. I don’t have twenty five words. My waiting time is comfortable. Thank you again for my oil change. Very welcoming, appreciate the respect from all. I don’t have twenty five words. My waiting time is comfortable. Thank you again for my oil change. More

4 years to fix a problem I have had my lacrosse for 4years maybe 5 now. It randomly goes dead and won’t start back up. I have had the car towed in 3 times at least for this I have had my lacrosse for 4years maybe 5 now. It randomly goes dead and won’t start back up. I have had the car towed in 3 times at least for this issue they get the car and always say it’s nothing wrong something I’m doing or you need a new battery. I have had the battery replaced 4 times since I have it they would make me pay the fee associated with the battery and just say it’s a bed cells in it ok. I paid for a gmac extended warranty the platinum one so me bringing it paying wasn’t never really a concern because everything is covered. So on Tuesday like clock work it dies again I bring it and I describe the symptoms as usual saying I’m back in here for the same thing again. I believe no one took me seriously until it finally happened at the dealership the car started for them to pull it in but once they got it in the stall and try to start it up it was dead as a I been saying all these years so now they wanna diagnose the problem for real I had dead spots in the starter and the positive cables from the battery were no good. Naw mike is the gentleman that helped me he did a good job so no knock on mike but as far as the mechanic service and overall depth in which my issue had been looked into I feel like it wasn’t taken seriously and I was just giving a quick fix to get out the door. None of the issues I had complained about were wrote up correctly. Also doesn’t my car warranty come with plan that I get a loaner or rental if you guys keep it . I’m always told there aren’t any available but I see a fleet of them lined up next to the shop More

Professioal job Like Clockwork. Everything went smooth as silk. Everyone was kind and very nice. It was a very pleasant experience. It made my day twice over. Like Clockwork. Everything went smooth as silk. Everyone was kind and very nice. It was a very pleasant experience. It made my day twice over. More

Maintenance The shop was awesome, I was greeted with friendly and knowledgeable staff. Service was done quickly and I was greatly appreciated at everything they The shop was awesome, I was greeted with friendly and knowledgeable staff. Service was done quickly and I was greatly appreciated at everything they did. More

Oil change Mark was fantastic !!!! He handled my car as soon as I pulled up. Texted as soon as services were done. The car was washed and ready to go when I ar Mark was fantastic !!!! He handled my car as soon as I pulled up. Texted as soon as services were done. The car was washed and ready to go when I arrived back. He was like speed lightning. Thank u Matk More

Brakes Came in for brakes, and got great treatment. Brakes flushing.Also suggested new tires. Will return for tires before the end of the month. Thanks. Came in for brakes, and got great treatment. Brakes flushing.Also suggested new tires. Will return for tires before the end of the month. Thanks. More

Great service I gave the rating because the service rep Bill Neibert has excellent customer care skills. He is always concern about making sure you are satisfied. I gave the rating because the service rep Bill Neibert has excellent customer care skills. He is always concern about making sure you are satisfied. More