Arnie Bauer Buick GMC Cadillac - Service Center

Oil change and more I needed multiple items serviced, including use of loaner. Quick, efficient check-in. Updates were fairly timely. Only surprise was cost of service I needed multiple items serviced, including use of loaner. Quick, efficient check-in. Updates were fairly timely. Only surprise was cost of service based on parts installed (rear shock absorbers), which is not a dealer issue but a GM/Cadillac issue. Also confusing was that front struts/shocks were covered under warranty, but rear units were not. Disappointed with GM policy. More

Quick service under warranty Took my new/used truck in for some new service as part of purchase. They did a great and quick job. They are a friendly group. Took my new/used truck in for some new service as part of purchase. They did a great and quick job. They are a friendly group. More

Excellent Mike examined my car while I watched. He complimented my car. Service was about 30 minutes and I received a text from Mike to state if I needed anythi Mike examined my car while I watched. He complimented my car. Service was about 30 minutes and I received a text from Mike to state if I needed anything. He walked me to my car and stated what they did. More

Oil change visit The service department is friendly and courteous on every visit the issue I had was the communication failed after I was told my vehicle was ready I s The service department is friendly and courteous on every visit the issue I had was the communication failed after I was told my vehicle was ready I stood outside waiting for 15 minutes waiting on my truck. I went back inside to speak with the service tech (Adam) to ask him if their was a problem with bringing up truck back up, at that time he came out with me to follow up and it had been brought up and parked in the parking lot for potential customers. So about 15 minutes of my time was wasted. More

Excellent customer service Our wait time was approximately 2 hours. The prices from the vending machine was reasonable. The waiting area was nice and clean. My expectations were Our wait time was approximately 2 hours. The prices from the vending machine was reasonable. The waiting area was nice and clean. My expectations were met. More

Warranty work Very satisfied with the results Everyone was very accommodating Friendly and respectful No matter service I come in for Everything is always addressed Very satisfied with the results Everyone was very accommodating Friendly and respectful No matter service I come in for Everything is always addressed to my satisfactions More

Customers not treated equally If you want a 3 hour oil change, a bad attitude, poor customer service and double booked appointments this is your dealership.! Only gave 1 star becau If you want a 3 hour oil change, a bad attitude, poor customer service and double booked appointments this is your dealership.! Only gave 1 star because 0 stars isn’t an option.! So disappointed More

Vehicle in for Service. The Service staff was very helpful. Receive the vehicle from towing company without me with tow truck. Great service with courtesy car been provided. The Service staff was very helpful. Receive the vehicle from towing company without me with tow truck. Great service with courtesy car been provided. The 5 star rating was given for this reason. More

Oil change tire rotation Car wash: Windows was not clean at all but the guy that service me was well informed polite and pleasant to talk too. I give him 5 star's Car wash: Windows was not clean at all but the guy that service me was well informed polite and pleasant to talk too. I give him 5 star's More

Terrible customer service Dropped my car off for service on the check engine light abs backup camera. Was told the electrical tech wasn’t available on Saturday. Decided to leav Dropped my car off for service on the check engine light abs backup camera. Was told the electrical tech wasn’t available on Saturday. Decided to leave it for Monday. No loaner cars were available. Was told the engine diagnostic would be $140 and would apply towards services. I agreed. Called Monday to check on status and was told there was also a fee for the electrical diagnosis. Wasn’t told this on Saturday the only reason it was left till Monday More