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Arnie Bauer Buick GMC Cadillac - Service Center

Matteson, IL

4.3
1,470 Reviews

1,470 Reviews of Arnie Bauer Buick GMC Cadillac - Service Center

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March 17, 2019

Perfect Service I have been going to this Arnie Bauer since before I even owned a car (I was bringing my mom's car for service). I returned her lease and leased a ca More

by MANDERSON462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Parker
Mar 28, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your continued business! We're proud to know that we've been able to give you consistent quality service, and greatly appreciate your valued support!

March 15, 2019

Service Recall for the power steering on my Chevy Silverado and I didn’t need anything else done at that time but the next time I need More

by RUGOOFFY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Na
Mar 25, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

March 13, 2019

Great service They got me in and out. No wait!!! Customer service was great!!! The atmosphere was very pleasant when waiting. They stay on top of your service. More

by Kim2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam E.
Mar 15, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We're glad everything was completed quickly and to your satisfaction! We hope to see you again, have a great day!

March 13, 2019

Fantastic Quality Car Service I am so happy I purchased my car from Arnie Bauer Cadillac which cares not only for your vehicle but treat their customers so nicely. More

by MARQUITAMARTIN790
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Mar 22, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Congratulations on your new vehicle! We hope to see you again soon. Have a great day!

March 12, 2019

Oil change & seat repair Efficient, thorough, quality service with great communication. Appreciate Mike’s management of my vehicle each time I come in. No complaints on this More

by PATIENCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Mar 15, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your continued business! We're proud to know that we've been able to give you consistent quality service, and greatly appreciate your valued support!

March 12, 2019

Easy check-in, comfy facility, fast net and quick service! I was greeted right away. I was checked-in with a couple minutes. I walked back to check and my car was taken into the service area within 5min. I was More

by edub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Werner
Mar 19, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We are glad to hear that your service was completed quickly and to your satisfaction. We value your time. Hope to see you soon!

March 11, 2019

Great usual customer service!! As always a great service experience at the dealership! Professionalism is experienced from the moment one enters until the moment one leaves! Ma More

by LISAVRITTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark D
Mar 15, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your review! We're glad to know that your experience was satisfying. Have a wonderful day!

March 11, 2019

Great experience. Great coffee. The service was good. The coffee was good. My car wasn't dried off after they washed it. My husband dried it off for me. That's the only thing I didn More

by Angela1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know
Mar 15, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Greetings, and thank you so much for the high rating! While we're glad to know that your overall experience went well, we regret that there were aspects of your visit you felt were unsatisfactory. Please feel free to call us directly if you have any thoughts as to how we might be able to improve your experience further.

March 11, 2019

Redo on detailing Brought my car in to have it redetailed since it was not done when we purchased. Also had them fix the moldings along the windshield. The windshield i More

by Dannyboyfd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angie Chalmers
Mar 15, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Greetings, and thank you so much for the high rating! While we're glad to know that your overall experience went well, we regret that there were aspects of your visit you felt were unsatisfactory. Please feel free to call us directly if you have any thoughts as to how we might be able to improve your experience further.

March 11, 2019

Did not fix my problem I took it in because I had a problem with my dash and compass. Dash was fixed but not the compass. My navigation says I’m in the wrong place. More

by ADBENTERTAINMENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Parker
Mar 28, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (712) 202-5328 when you have a chance. Thank you, and we look forward to hearing from you.

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