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Arnie Bauer Buick GMC Cadillac - Service Center

Matteson, IL

4.3
1,470 Reviews

1,470 Reviews of Arnie Bauer Buick GMC Cadillac - Service Center

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March 11, 2019

Excellent! Facility and staff were very accommadating. The wait time was as promised, no longer than an hour. Arnie Bauer is my go to place for service. More

by JAMMURRAY44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cleetus
Mar 15, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for the review! We're happy to hear you are satisfied with the level of service we provided. Have a nice day!

March 08, 2019

Well Satisfied Customer The work on my SUV was done in a timely manner and the problem was fixed. The seat on the drivers side was not heating and the part was ordered and w More

by LORLONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Mar 15, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for the review! We're glad to know that our staff was able to work with you in a timely manner, and we hope to see you next time.

March 08, 2019

Reasonably priced, courteous and professional service! My service tech (Mike) greeted me upon my arrival for my appointment and after looking into what I had described the problem came back and told me exa More

by EXCOPMB73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in service department.
Mar 15, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for the review! We're glad to know that our staff was able to work with you in a timely manner, and we hope to see you next time.

March 08, 2019

Service visit Great service and nice facility. All personnel are courteous and professional. I am very happy with my Cadillac XT5 and the dealer support. Thank you. More

by PFH18327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in Service, David Brdar
Mar 15, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for the review! We try to ensure quality customer care by providing comfortable facilities and friendly service to our guests. It's good to know that we were able to meet this commitment during your visit. We look forward to seeing you next time!

March 07, 2019

Service Cadillac Great place for customer service. It's always a pleasure to have Bill as my service writer for quick, professional services. Also nice to be in a clea More

by CLEARY0331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill in service., Norm Mitchell
March 05, 2019

Service The car would not start. A brand new 2019 Buick Encore. They said it was the battery but roadside assistance disagrees. I hope there are no more probl More

by MYLUV4TS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Sinon
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks so much for taking the time to share your experience! We appreciate the positive review and look forward to seeing you again!

March 05, 2019

Pleasreable Experience Took my vehicle in for minor service & rec’d awesome service. The Service rep understood what I needed & treated me with respect... all the while with More

by GOODWISL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We’re happy to see you had an awesome experience at our dealership. We certainly value your business. Have a great day!

March 05, 2019

Mark was great! He was very informative and willing to work. Mark informed me every step of the way with the issues I was having with my car. When the cat was not ready he called me, the wrong part came in, he More

by Sandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark in service
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We really appreciate your positive review! It's good to know that you felt well taken care of during your visit. Come see us again!

March 05, 2019

Service. Bill in service is most pleasant to work with. He is the ultimate professional , communicates and goes above and beyond to make sure customers are com More

by MCURTIS2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill in Service
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We go above and beyond to ensure that our customers leave our establishment feeling satisfied and well taken care of. We appreciate you taking the time to leave us this feedback. Hope to see you soon!

March 03, 2019

Maintenance check & oil change, tires rotated. I’d forgotten my appointment time & got there late. Everyone was still very nice, & I was still able to obtain service with minimal waiting time. I go More

by FALDATRIP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike (service dept)
Mar 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks so much for taking time to share some of the details of your experience! We appreciate the positive review and look forward to seeing you again!

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