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Arnie Bauer Buick GMC Cadillac - Service Center

Matteson, IL

4.3
1,470 Reviews

1,470 Reviews of Arnie Bauer Buick GMC Cadillac - Service Center

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February 26, 2019

Get it right the second time Thursday Feb. 22 have an oil change and a coolant system flush. Friday Feb. 23 have car towed in because coolant blew up. Monday Feb. 25 pick up car r More

by ED.CECHURA
Recommend Dealer
Yes
Employees Worked With
Adam
Feb 26, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 26, 2019

Above and beyond Mike from the service department helped me out by buffing out some scratches on the hood of my car. Even finding one I didnt see. And that was just an More

by RAMOS3523
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 26, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 26, 2019

Customer service was excellent for the service department Everything was great. I was treated excellent and would recommend the service department at Arnie Bauer to all of my family and friends. Thank you More

by Sjackman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon valentine
Feb 26, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 26, 2019

Visit on 2/25/19 My issue was resolved in a very efficient manner. Always get reliable service from Mike. Werner. Waiting room was comfortable. Glad to have hot beve More

by W Mallory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Werner
Feb 26, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 25, 2019

They damaged my truck Picked up my truck, it had grease smears and small scuffs along with a deep scratch down to the metal on the bumper. I had to find it myself, they did More

by BMCQ87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon
Feb 25, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We are sorry that you had this experience and would like to help you out or correct this issue. Please call Jessica McCormick at 708-720-7363 at your earliest convenience. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 25, 2019

Excellent service. Environment always clean staff is alway friendly and when possible they wash my XT5. Very much appreciated.. Providing water 💦 is a plus. Thank More

by GRAY3234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill, Will Buis, Greg Parker
Feb 25, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 25, 2019

Great experience!!! Everyone is very friendly and really care that your truck is serviced correctly. I would recommend buying from this dealership since I have had no iss More

by ZAMBRANO_JOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bret Pechtold, Tom Pagoria
Feb 25, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 21, 2019

The Service Department I’m always amazed how friendly and welcoming everyone is. They go out of there way to make sure you’re kept informed.as to any problems with your vehi More

by GLUZI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Werner and Bill Niebert
Feb 21, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 21, 2019

Exceptional service My service advisor is very personable, but not at the expense of providing great service. He makes you aware of potential problems, but doesn’t try to More

by MRS.CYNTHIA.MORROW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael G Werner
Feb 21, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 21, 2019

Service was awful I am so disappointed I drove my car to the shop for service in a oil change one of their service people took me to the bank to get the mone More

by AUDRYBURNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William niebert
Mar 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your time and your response to our survey. I am sorry you did not have a satisfactory visit. We are committed to providing the utmost customer service. I’m sorry again for the inconvenience. Please contact Jessica McCormick at 708-720-7363. She will be happy to further assist you.

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