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Arnie Bauer Buick GMC Cadillac - Service Center

Matteson, IL

4.3
1,470 Reviews

1,470 Reviews of Arnie Bauer Buick GMC Cadillac - Service Center

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February 20, 2019

Oil changes scheduled on 2 vehicles Overall I was happy with everything. I was not happy that I had scheduled appointments for both vehicles on Saturday. 1st car at 10:00 am, second at 1 More

by JPATTISON57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None of the above were who I worked with. I believe his name was Brandon?
Feb 20, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 19, 2019

Service Clean friendly environment. Fast turnaround. I just needed an oil change. Will (?) was knowledgeable and professional.. Checked my car and didn’t try More

by RHM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Buis
Feb 20, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Feb 21, 2019 -

Arnie Bauer Buick GMC Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 14, 2019

Great service Great service. Fast. Friendly. Clean. In and out in 30 minutes to change light bulb.. Very friendly. Got me in very last minute. Easy to work with.. More

by FIONARAFTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Feb 14, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 13, 2019

The problem was found and resolved. I was having a problem with my vehicle with the power locks car was locking me out after I auto started. It happen in November and again early Februa More

by Coach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Neibert
Feb 14, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for this amazing review, Coach! We really appreciate your business. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Feb 14, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for your support! We're glad to have been able to assist you and look forward to seeing you again. Take care!

February 12, 2019

It went well, in and out very fast. Called Bill N. to find out if part was in stock, then drove to get license lense replaced and done before I could finish half a cup of coffee. More

by PV50635
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, Dave Steffen, Alyssa Gomez, Bret Pechtold
Feb 13, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We are so glad we could take care of all of your needs! Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Feb 14, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you so much for your high rating. We're looking forward to your next visit with us!

February 08, 2019

Got the oil changed in my xt5. Mike Greeted me Who is the handshake. Service department got started right away. They did the premium service oil, filter, tire rotation and cabin More

by THOMALE_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael G. Werner
Feb 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Regards, The Arnie Bauer Buick GMC Cadillac Team

February 08, 2019

helpfull I have problems with my knees and Mark my service writer knows this and he always makes sure I don't have to walk but right out the door to get my car More

by BIGCARLO3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark & Bill in service, Will Buis
Feb 10, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Feb 13, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks so much for taking the time to share your experience! We appreciate the positive review and look forward to seeing you again!

February 07, 2019

Buy the Road Hazard Plan It has more than paid for itself. Thanks again for prompt and amazing service. Bill, in Service, is just a pleasure to work with. See you next time. More

by ROBERTBAGGOT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill
Feb 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for this amazing review, Robert! We really appreciate your business. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

February 06, 2019

Outstanding Your service staff is great especially Mark! I would recommend Arnie Bauer Gmc to my family and friends! Mark and Mike have always been extremely effi More

by SCOOTERMAN23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark. He is courteous and professional
Feb 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Feb 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for taking the time to highlight key members of our staff! We're glad to know they’ve been able to contribute to your positive experience with us. See you next time!

February 06, 2019

Fast and easy Great dealership, people are kind and courteous people awesome to work with enjoyed there waiting area got in and out promptly would recommend to anyo More

by JGROMALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Pechtold, James Brown, David Brdar, Norm Mitchell, Alyssa Farkas
Feb 07, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Feb 08, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for the review! We try to ensure quality customer care by providing comfortable facilities and friendly service to our guests. It's good to know that we were able to meet this commitment during your visit. We look forward to seeing you next time!

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