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Arnie Bauer Buick GMC Cadillac - Service Center

Matteson, IL

4.3
1,470 Reviews

1,470 Reviews of Arnie Bauer Buick GMC Cadillac - Service Center

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January 25, 2019

Excellence Good customer service, courteous representative, comfortable waiting area with vending machine and coffee. Quality service and easily accessible via t More

by PCHILDS59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes
Jan 28, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Arnie Bauer Buick GMC Cadillac Team

January 25, 2019

A day of waiting for 75% fixed The tech told me the work he did made the problem 75% better, but not fixed. That is hardly the message to give a customer who waiting all day for th More

by TUNGATE7733
Recommend Dealer
Yes
Employees Worked With
Alyssa Gomez, Bret Pechtold, Thomas Sinon
Jan 28, 2019 -

Arnie Bauer Buick GMC Cadillac responded

We are sorry that you had this experience and would like to help you out or correct this issue. Please call Jessica McCormick at 708-720-7363 at your earliest convenience. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (712) 202-5328 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 25, 2019

Very good customer service good time for you and the kids, awesome job great experience the best cars full inventory of Cadillac, GMC,and Buicks More

by Big stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Bauer , Bret Pechtold
Jan 28, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Arnie Bauer Buick GMC Cadillac Team

Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for choosing Arnie Bauer Buick GMC as your first choice for all your automotive needs! We look forward to your next visit! Take care!

January 24, 2019

Efficient Got in right away service man met me right away asked question for my visit took my keys and I waited maybe 45 minutes to an hour and was done. More

by XM2X
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clerk
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

Great Very professional very courteous I was out of there in a half an hour I would highly recommend this dealership for service to anyone I know More

by bigbloc70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for reviewing your service experience! We aim to provide a time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

New Tires and Alignment Great Price. Easy to set an appointment. Service done in a timely fashion. Union shop is a plus. My husband is a union employee so I am conscious of w More

by Angie1227
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Estes Jessica McMormick
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Angie, we're delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

Service with a smile Always pleased with great service and pleasant people! I love that my Buick gets a thorough once over...gives me great peace of mind every time. More

by Kditusa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Becker
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Arnie Bauer Buick GMC Cadillac. If there is anything more that we can do, please come back and see us again. Take care! Kind regards, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

Excellent guest service and work I went in for a routine oil change and needed tires. Mark answered all questions I had and followed up with me as to the status and completion time. L More

by MGolden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Hello MGolden! It is great to hear about your recent service experience. We will certainly pass on your feedback to Mark as he will be happy to hear it! We look forward to working with you or anyone you might send our way in the future. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

Adam's Service Adam's attention to servicing my vehicle is always courteous and professional. He has answered many questions for me, explaining in detail the "whats More

by DOROTHYSHOPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Buis
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. We will certainly pass the kind words along to Adam and Will. Kind regards, The Arnie Bauer Buick GMC Cadillac Team

January 24, 2019

oil change and tire rotation customer service was excellent Adam is my cust service person that i deal with when i come in to take care of my car. always a pleasure coming there More

by dmd1957A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Jan 29, 2019 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with Adam was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Kind regards, The Arnie Bauer Buick GMC Cadillac Team