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Arnie Bauer Buick GMC Cadillac - Service Center

Matteson, IL

4.3
1,470 Reviews

1,470 Reviews of Arnie Bauer Buick GMC Cadillac - Service Center

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September 10, 2021

Most professional and customer oriented dealership I've ever been to. Customer service is their priority. Thank you. I look forward to having my vehicle serviced at this location. More

by carolflo1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, Mark Snyder, David Steffan, Chistopher Baker, John Kukulka
Sep 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMC Cadillac! We look forward to your next visit! Take care!

September 10, 2021

The service department is always a pleasure to work with especially Bill Niebert and David Stefan. I think it is ludicrous that you need a twenty-five word minimum. More

by vaughn643
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Neibert, David Steffan
Sep 14, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Arnie Bauer Buick GMC Cadillac. We hope to see you soon!

September 09, 2021

The the person that I had dealings with did not have my information right and charged me for a service I normally get for free on my warranty. Then the person didn't let me know that my vehicle was ready a More

by Roosevelt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Steffan, Chistopher Baker
Sep 10, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Good afternoon. We are sorry to see that your service visit was not at a 100% level. We would like to get this corrected for you asap. Please feel free to contact Jessica of CS Manager at 708-720-7363. She will be more than happy to help out!

September 08, 2021

What can I say they are all professionals I’m happy with the work that they had done on my vehicles thanks I will recommend people to go there no doubt about it More

by abelino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Sep 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 08, 2021

Great place to get my oil changed and tires rotated! unfortunately my brakes are still squealing every day even though they couldn’t replicate it. hopefully when I bring it in again they can fix this ma More

by My2021sierraisnotwellmade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, Jessica McCormick, Mark Snyder, David Steffan, Chistopher Baker, John Kukulka
Sep 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 08, 2021

I want to say that my experience with Arnie Bauer was very friendly and helpful. And that is because of the members of your staff. More

by savanahwm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2021

I had a wonderful experience. The fact that I didn’t have to wait any longer than the time that was told me.was awesome. More

by Chloe
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello Chloe, Thanks for kind words. We are happy to hear you were in and out! Was there any where we can improve? We see there is a 3 star rating. If there is somewhere we can improve in we would love to get your feedback. Please contact Jessica at 708-720-7363. She is our CS Manager. She would be happy to hear your input! Thanks again for your time and review. We hope you have a great day!

September 06, 2021

Better communication between service advisor and customer. It seems like the prices differ between what they say it cost to when you bring the vehicle in to service More

by Mr. Dew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your review. We apologize for any miscommunication on our behalf. Please contact Jessica at 708-720-7363 to better assist you. We are hoping she can help with any question you may have. This will also help us better understand if there is a pricing error we may not know of at this time. Thank you again.

Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

September 06, 2021

I have been going to this dealership for 3 years and the work and service is above and beyond ...always done in a timely manner. More

by Stewartje58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
Sep 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 06, 2021

My car is still not working. I sent it there to be fixed 2 times and unfortunately, I had to pay out of my own pocket. More

by rachelmingo6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Kukulka
Sep 07, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Thank you for your review. We would like to get to the bottom of this asap. Can you please reach out to our Customer Service Manager Jessica at 708-720-7363. She will be happy to take care of this for you. We apologize for any inconvenience due to this matter.

Sep 15, 2021 -

rachelmingo6 responded

I have not heard back about my car since Friday, September 10th.

Sep 15, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Rachel, we have tried to contact. However, the voicemail box is full and will not allow us to leave a message. Please contact John at 708-720-7356.

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