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Arnie Bauer Buick GMC Cadillac - Service Center

Matteson, IL

4.3
1,470 Reviews

1,470 Reviews of Arnie Bauer Buick GMC Cadillac - Service Center

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September 06, 2021

They do a wonderful job of maintaining your car here. Their service is generally very prompt and professional; they’re willing to go the extra mile to keep their customers safe, happy, and comfortable. More

by lab_brat86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Chistopher Baker
Sep 09, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 04, 2021

Very good place to do business with. Never a problem with our service always completed on time and right. I give them five stars…fair prices More

by fraime4930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 04, 2021

Friendly service writers, always able to get me in at the time I need . Great prices on oil changes usually in and out ina hour More

by hovanes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes, Bill Neibert
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Arnie Bauer Buick GMC Cadillac. We look forward to your next visit! Take care!

September 04, 2021

Reliable repairs with full.explanation of why they were needed. Appointments can usually be made at my convenience and without unusual delay. Courtesy ride after drop-off is great More

by edcoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl, Adam Estes, Bill Neibert, David Steffan
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2021

Staff was very pleasant to work with and fair. Service was timely and completed as expected. Services manager followed up after to troubleshoot warranty issue. Really liked the proactive effort. More

by dburgy517
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kukulka
Sep 08, 2021 -

Arnie Bauer Buick GMC Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2021

Went for oil change tire rotation, could not get tires rotated rack don. Could of went to jiffy lube no car wash offered will go back to darcey in Joliet More

by gil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chistopher Baker
Sep 02, 2021 -

Arnie Bauer Buick GMC Cadillac responded

We greatly apologize for any inconvenience. The weight and size of larger units are very well monitored while being put on our larger unit lifts. If there is any compromise that could harm a unit we will not take that risk on our customers vehicles. Again we apologize for any inconvenience on our behalf. Please feel free to contact our service director Mark Snyder with any questions to this matter at 708-720-7350.

August 29, 2021

Very professional & courteous Had an appointment and was Very professional & courteous Had an appointment and was serviced as soon as I arrived, estimated time for service was on point! Very Please! and More

by tootie108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Estes
August 28, 2021

My service person Chris was so welcoming and pleasant he kept me informed and updated the whole step of the way and I love how I can track my service. More

by Harrisa12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chistopher Baker
August 28, 2021

The service was right on time, and I did not have a long wait. The staff were very courteous, and answered all my questions regarding my situation for the visit. More

by snm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
August 27, 2021

Great service and friendly staff… excellent waiting area…no improvement needed and would recommend to anyone…overall fast service… friendly staff friendly service and great work More

by chasb50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Diehl
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