Arnie Bauer Buick GMC Cadillac - Service Center

I came into the service center for an oil change. A few days prior I had concerns regarding my brakes. They inspected my vehicle and completed the oil change under 2 hours and they were busy. I hope I rate days prior I had concerns regarding my brakes. They inspected my vehicle and completed the oil change under 2 hours and they were busy. I hope I rated the correct service rep, because he was friendly and gave excellent service. More

1st there were 2 men talking to each other at the intake, upon pulling in both walked away without saying a word to me or even acknowledging me as a customer. After a few moments someone coming inside told upon pulling in both walked away without saying a word to me or even acknowledging me as a customer. After a few moments someone coming inside told me that someone would be with me shortly.. Lastly, I could not get a 10 percent discount, because I did not have the physical coupon that Arnie Bauer sent me. i have received discounts in the past at the mention of a price special. This service department allowed a customer to walk off with my keys before, and hid it from the service manager. Perhaps that should have been my last visit. More

Very good very good good greeting. Good service don’t like being forced to write 25 word. Everyone polite they even found my cell phone which l left on the desk mike put it away for safe keeping thank y like being forced to write 25 word. Everyone polite they even found my cell phone which l left on the desk mike put it away for safe keeping thank you. More

I have been servicing my car with Adam since I brought my car and the other cars. He always keep me updated of the next or upcoming service that needs to be done. He is very informative and polite. I never l car and the other cars. He always keep me updated of the next or upcoming service that needs to be done. He is very informative and polite. I never leave not understanding. I have to say great work Adam and thanks for all your help it’s greatly appreciated. More

Didn't have any major problems with your service dept., but I'll go way out of my way NOT TO PURCHASE another Cadillac from your dealership. I do intend to purchase another one but I'll go way out of my way NOT TO PURCHASE another Cadillac from your dealership. I do intend to purchase another one More

Great facility, great team. Adam is my trusted advisor. I do what they tell me to do and I have no issue with that. Adam will also look forward in case anything expensive is coming up so we can plan and s I do what they tell me to do and I have no issue with that. Adam will also look forward in case anything expensive is coming up so we can plan and schedule it. I've been with Arnie Bauer for years. More

They are always patient with me that’s why I always buy my cars from them. I own 3 Cadillacs. Brent always make me feel special. my cars from them. I own 3 Cadillacs. Brent always make me feel special. More

Always been Top Notch!!!! Arnie Bauer has always been terrific in sales as well as service. They communicate any problems and needs for our Enclave!!! terrific in sales as well as service. They communicate any problems and needs for our Enclave!!! More

The experience was good. It was for the first oil change and I did not lease the car from Bauer but from Holland, MI. but I have it serviced in Illinois. and I did not lease the car from Bauer but from Holland, MI. but I have it serviced in Illinois. More

Very timely work done. Very courteous & friendly management and staff. Very efficient on getting an appointment for your car to be serviced. I would recommend family & friends management and staff. Very efficient on getting an appointment for your car to be serviced. I would recommend family & friends More