Arrigo CDJR Sawgrass

They had my car in the service department for two days without even looking at it. This was not a warranty job. It was a COD job. I used the night drop off. said I needed it back in two days. Early the mo without even looking at it. This was not a warranty job. It was a COD job. I used the night drop off. said I needed it back in two days. Early the morning after dropping off the jeep I got a call from the service writer Jessie Rodriguez. Advised I need the car back in two days. on the second day I had to go to the dealership to find out what was going on. By the text info it did not show any work had taken place. He confirmed they had not diagnosed the problem yet; this is at 3pm on the second day. I requested to speak to the service manager. after waiting for an hour for her I went to Cedrick the dealership general manager. He listened to the issue and went off to get the service manager. He came back within 5 min with Almaluz Medrano the service manager. After some back and forth she would get a technician on it. at this point it's after 5pm. The technician did look at the jeep and made a diagnosis. Now its after 7pm. But they could not make the repair due to the late hour. And they could not give the jeep back because it was taken apart. So I ended up having the repair done on the third day. Now I do have to commend the technician Ricardo and Almaluz for staying late to get the diagnosis. But there would have been no reason to stay late if the work had been done within the time I advised needed to have it done. If the shop was too busy and could not meet my deadline, I should have been told up front to give me a chance to make other arrangements or take it somewhere else. More

I didn’t like the way they played with the numbers. Although I bought used I also purchased an extended powertrain warranty, this wasn’t shown on the buyers agreement. I received no paperwork on the wa Although I bought used I also purchased an extended powertrain warranty, this wasn’t shown on the buyers agreement. I received no paperwork on the warranty, by state law it should be shown. I went back a day later to address with the finance manger , which had a bad attitude and made it seam I was disrupting him. I’m the buyer, show me everything I bought. I addressed everything with my salesman who is to get back with me. It’s been 2 days later and nothing More

I can't rate the dealership overall however, I can rate Bob's performance because that was who I dealt with directly. Bob was professional honest and direct as always. Kudos to Bob for another happy custom Bob's performance because that was who I dealt with directly. Bob was professional honest and direct as always. Kudos to Bob for another happy customer and return customer. More

Excellent customer services, Nigel was so kind and helpful, he is the best !! I really appreciate it helpful, he is the best !! I really appreciate it More

Everyone was very helpful. This was the quickest transaction I’ve ever had when purchasing a car. The car was detailed before delivering it to us. This was the quickest transaction I’ve ever had when purchasing a car. The car was detailed before delivering it to us. More

It was a pleasure to work with Samuel. Very helpful and communicative, always willing to male himself available to answer our questions and processed all service requests very efficiently. Very helpful and communicative, always willing to male himself available to answer our questions and processed all service requests very efficiently. The technician team was also very helpful, explaining the condition of the vehicle and answering our questions. More

Was a breeze. From scheduling appointment to turnover of car and return back, the seat was in the correct position and all terms explained thoroughly From scheduling appointment to turnover of car and return back, the seat was in the correct position and all terms explained thoroughly More

The next day after purchasing a pre-owned vehicle and I’ve noticed issues with the car….. things you wouldn’t notice in the brief test drive. I’ve noticed issues with the car….. things you wouldn’t notice in the brief test drive. More

Ruddy and the staff were great. I only trust them with my redeye. They send videos of the service being done and great communication I only trust them with my redeye. They send videos of the service being done and great communication More

Totally rip off! ! Tried to get me to purchase a new engine when my jeep didn’t need a brand new engine. Always get a second evaluation from somewhere else. ! Tried to get me to purchase a new engine when my jeep didn’t need a brand new engine. Always get a second evaluation from somewhere else. More