Arrigo CDJR Sawgrass

Made an appointment with a service advisor which was no help. When to his office and he told me go back to my truck. 45 minutes after my appointment still no help. Manager ask me to leave the key in a env help. When to his office and he told me go back to my truck. 45 minutes after my appointment still no help. Manager ask me to leave the key in a envelope and they will get to it. So why make a appointment? Need better customers service. Learn how to great customers. More

Great customer service short wait time clean dealership environment. Great lounge coffee and good cafe. environment. Great lounge coffee and good cafe. More

Took 4 hours for an oil change have another free one coming ridiculous no coffee nothing available have another free one coming would not go back for free coming ridiculous no coffee nothing available have another free one coming would not go back for free More

Great costumer service from my service representative he took care of all the needs from my car took care of all the needs from my car More

I haven't been to Sawgrass Jeep in a few years and I must say it has gotten even better than on my last visit which was good. Everyone was very helpful and friendly from when I first walked in to when I pick say it has gotten even better than on my last visit which was good. Everyone was very helpful and friendly from when I first walked in to when I picked up my vehicle after having it serviced (4 new tires & oil change). Juan Ruiz was very knowledgeable and helpful, he also kept me informed of the status throughout the repair. I would definitely highly recommend him and the service department who did a great job on my repair.. More

Anthony was a pleasure to work with. He answered all of my questions without hesitation. My service was quick. Great guy. He got me right! He answered all of my questions without hesitation. My service was quick. Great guy. He got me right! More

Stress free experience with our trade in. I will definitely be back again for my next Jeep Wrangler. I will definitely be back again for my next Jeep Wrangler. More

Work was done quickly and effectively. Every question that I asked was answered. I would definitely recommend this service department. Every question that I asked was answered. I would definitely recommend this service department. More

First time coming to a dealership in Florida. Incredibly disappointed. Came in, no one greets you, then when I made my way to a service advisor they said "do you have an appointment with ME?". I Incredibly disappointed. Came in, no one greets you, then when I made my way to a service advisor they said "do you have an appointment with ME?". I asked several times if they do a MPI with the oil change, as I wanted to see their recommendations for any services (I had a check engine light, brake light). While I understand you will not diagnose all my issues, letting a customer go without even a recommendation to address them is insane. He tried to sell a service at the beginning, $500 worth, based purely on mileage and not seeing the car, and I said no I'd like to see what the MPI results are and go from there. The service advisor kind of scoffed and said "so you don't want the service?" No, I'd like to do the inspection then go from there. They took the car back, the only thing they recommended was two tires for nails. No brake measurements, no tread depth, never saw a MPI sheet. I worked for Chevy for 5 years in PA, and have never received service so rushed and unthorough. Very disappointed in this dealership as I was hoping to find a home to service my jeep for some time. There was one gentlemen that was polite and professional, I unfortunately can't remember his name, but I'm not sure I'd bring my car back either way. The repairs that I will need in the near future will cost me a good amount of money, and I don't want to take it some where the advisor just simply can't be bothered to answer my questions or even do a simple inspection to get a starting position of where we are at. I expected to do a brake flush, and possibly the tires, but after that I decided to take my vehicle elsewhere. More

Staff was very professional and accommodating. Service advisor Anthony Garcia my service advisor went above and beyond to take care of the repairs on my vehicle interacting seamlessly with the warr Service advisor Anthony Garcia my service advisor went above and beyond to take care of the repairs on my vehicle interacting seamlessly with the warranty company and the technician at Arrigo Sawgrass. Great customer service. More