Arrigo CDJR Sawgrass

Today I had another service appointment at Arrigo Sawgrass. I have had nothing but good things to say on my last services, but this time it is really hard to do so. My service advisor is Chistopher A Sawgrass. I have had nothing but good things to say on my last services, but this time it is really hard to do so. My service advisor is Chistopher Ayala and he is amazing. My issue on this service visit was the fact of not having his attention. This poor guy has been dealing with calls, customers and even customers of other advisors. While I am sitting with him going over my issues there are literally no advisors in there offices or in the front. I am not one for drama but this is ridiculous. I went out of my way to go to (2) advisors desks to get their names. A gentleman named Alex was all over the place and if I saw him with (2) clients it was too many. Oh I was there since 10am and I am still here waiting for the car to be finalized and it's 3:20pm. That's a long time. The other Advisor was Yeradina, she wouldn't stop strolling around. That lady was walking and walking and walking. You guys should consider getting this person a walkie talkie or a working cell phone. In every dealer that I have ever been in the Advisors are up front and ready to help clients not hide from them. It really sucks for me to add such a bad review but hopefully someone that cares will get these issues taken care of. If you are a customer of Sawgrass Arrigo like I am, unfortunately your best bet is to request to get help from Christopher Ayala. What a great human being. Hope he doesn't leave Arrigo because that mess. More

Made an appointment for 7:30 AM On 3/17/22 it is 5 and a 1/2 hours later and they have not even touched my car. I came in to replace a auxiliary battery. After seeing me sitting down for a while Jose the P 1/2 hours later and they have not even touched my car. I came in to replace a auxiliary battery. After seeing me sitting down for a while Jose the Porter came and tried to help me out. The service writer knew that I was waiting for the car. When I went to find him he had a sign on his door saying out to lunch. I know sometimes it's tough but when you make an appointment you expect that somebody like the service adviser to keep that appointment and do the right thing for the customer. Sorry to say I'm a very disappointed customer. More

Very thorough and helpful. A real pleasure to work with. Will return for service again. A real pleasure to work with. Will return for service again. More

Chris Lowenthal and Jaime Weiver were extremely helpful in purchasing and finding the perfect truck for me and my needs. They were unmeasurably patient and helpful with explaining everything. Best purchasi in purchasing and finding the perfect truck for me and my needs. They were unmeasurably patient and helpful with explaining everything. Best purchasing experience I've had! More

Thanks Arrigo for my new car, got the best deal in town Thank you Jaime Luis and Giancarlo’s Thank you Jaime Luis and Giancarlo’s More

Andwele is a true gentleman. Helped me understand adjusted market pricing and answered to all my requests. GO ARRIGO! Helped me understand adjusted market pricing and answered to all my requests. GO ARRIGO! More

Exceptional and transparent service. Walked thru every step and I couldn’t went to any dealership that was closer, but came here for the professionalism. Andwele was the best Walked thru every step and I couldn’t went to any dealership that was closer, but came here for the professionalism. Andwele was the best More

I had a hassle-free experience and walked out really satisfied. Awesome, helpful, and extremely efficient staff! satisfied. Awesome, helpful, and extremely efficient staff! More

Awful experience! !! After going through a bad situation a year ago with this dealership I thought to give them another chance. Big mistake. After negotiating for a ne !! After going through a bad situation a year ago with this dealership I thought to give them another chance. Big mistake. After negotiating for a new truck and driving it home, I got a call that they sold me someone else’s vehicle. Everyone blaming each other and apologizing but in the end nothing but empty promises. All they wanted to do was sell me another truck. Everyone acted concerned… but it was obvious that no one cared. Only concerned with selling another unit. Zero chance I ever set foot there again. Very sad . More

David Kelly the sales manager and Cris Lowenthal helped us get the perfect Ram Rebel. us get the perfect Ram Rebel. More