Arrigo CDJR Sawgrass - Service Center

Lian Llufrio was wonderful and made me feel like a VIP. Provided the service I needed for my vehicle with ease and cost efficiency. My go to service place. Provided the service I needed for my vehicle with ease and cost efficiency. My go to service place. More

Fast quick service got the job done. In and out bob was very professional and real. In and out bob was very professional and real. More

Ashley was great, super helpful and very informative. Dealership help keep me on the road even when they had my vehicle. Dealership help keep me on the road even when they had my vehicle. More

All the personal was very nice and professional, . , Rudy was very kind and he answered the phone any time that I have a question, , Rudy was very kind and he answered the phone any time that I have a question, More

They did quickly get to my vehicle to repair it. It just needed a starter. Sadly my ext warranty had expired. I did have 1 free oil change left though. The starter however cost me over $1000.00, It just needed a starter. Sadly my ext warranty had expired. I did have 1 free oil change left though. The starter however cost me over $1000.00, for a freaking starter. The part was 270 after the core return. Labor was listed at 2.5 hours. Slightly on the high side but not outrageous. However the total labor charge was 558.22. If you do the math that means the hourly labor charge for Arrigo is 233.29. SERIOUSLY. Is this correct. I get maybe 125 an hour. Then you get hit with the bogus customer supply disposal fee of 64.86. The throw away some dirty rags. xxx? Then if you pay with a credit card they screw you again with a 2.9% fee. THEN when I get back in the truck, it still shows it needs an oil change. Did they simply forget to reset it or did they not change the oil? The service manager took it to the quick lube spot and I heard the distinctive sound.of the oil being pumped in. And of.course the oil on the lipstick was clean but it was also slightly overfilled so I still don't know if the oil was actually changed. Would love someone in management to explain these.items to to make it make sense because as it stands now, this was a rip off and great way to have me look at other brands from here on out. More

Bad communication- There is not accountable management . Car in warranty there not replacement part available. Car in warranty there not replacement part available. More

Brought my 2021 Truck in for service. Only 28,000 miles on it. They tell me it needs another transmission. This would be the third one since I bought the truck. I don't even tow any Only 28,000 miles on it. They tell me it needs another transmission. This would be the third one since I bought the truck. I don't even tow anything heavy and I'm meticulous with service and maintenance. Not sure if they just trying to upsell warranty work or not. Not even a available rental car to cover the month the truck will be down for repairs again. Said the xxxx with it and took the truck and drove to sawgrass Ford and traded it in on a new F-250. So disappointed with the Ram experience. More

Dropped off truck prior to my vacation. Did not repair to satisfaction. Had for week Did not repair to satisfaction. Had for week More

Excellent and knowledgeable customer service. Excellent and knowledgeable customer service. Excellent and knowledgeable customer service. Excellent and knowledgeable customer service. Excellent and knowledgeable customer service. More

Everyone was so kind! And they did a very fast job - thanks again Arrigo we will be back :) And they did a very fast job - thanks again Arrigo we will be back :) More