Arrigo CDJR Sawgrass - Service Center

I have purchased several Jeep Wranglers at this dealership. I have gotten such good service that I never go to another dealer. My service advisor this time was Lian Llufrio. He was accurate as dealership. I have gotten such good service that I never go to another dealer. My service advisor this time was Lian Llufrio. He was accurate as to how long it would require. The video showed the mechanic doing the required work. In short, another good trip to Arrigo Jeep. I found nothing that needed improving. More

Ruddy was excellent, provided me with transportation to work, took time to address my concern work, took time to address my concern More

I went for oil change and door trim to be fixed, they tried to fix the trim but wasn’t fixed, had to return the truck to get it right, also they forgot to check my truck fluids cause as soon I got home m tried to fix the trim but wasn’t fixed, had to return the truck to get it right, also they forgot to check my truck fluids cause as soon I got home my light came on for windshield fluid low !!! Very disappointed, not sure if they have a check list but they should so they don’t forget to fixed things or add fluids. First service hopefully next time it goes better More

First oil change and tire rotation. Inspection video shared real time was a nice perk. Inspection video shared real time was a nice perk. More

Great car selection and service options with helpful staff. Easy to book an appointment and services staff. Easy to book an appointment and services More

Went above and beyond to service my car and put me in a car rental for the days it was being serviced car rental for the days it was being serviced More

He was Great and hepful he asked me everything that I needed I couldn’t have asked for a better helper needed I couldn’t have asked for a better helper More

Unfortunately vehicle still isn’t fully repaired from original ticket. Had the van in there at least three times for the same issue. The service manager, Jay, said he would look into. Heard from him very original ticket. Had the van in there at least three times for the same issue. The service manager, Jay, said he would look into. Heard from him very briefly. When I text him several times thereafter, not once did I get a response back. Service tech or techs seem to have trouble with troubleshooting A/C system as the issue is still not fully resolved. Nick McAnderson has been as helpful as he can be. He is not the tech nor the service manager who does not respond back to customers, so this is not his fault. He has done as good as a job as he can do trying to get my vehicle back to me. Extremely disappointing. I would give zero stars, but Nick’s name is on the survey. I would like for someone to contact me back that is in a higher position than a service manager, because this can’t go unnoticed. More

Replied 3 times to this request already. Fix your system or replace it. Terrible service, especially for a 20 year loyal customer. 2.5 hours for an “ Express Oil Change “ when shop was not b Fix your system or replace it. Terrible service, especially for a 20 year loyal customer. 2.5 hours for an “ Express Oil Change “ when shop was not busy. No response on Multi point inspection, no video, no return of 4 phone calls to request follow up in ongoing issues for windshield washer fluid pump and voice command for phone calls. Very disappointed. Not returning to this dealership. More

Rich is always very helpful and communicative at every visit. He’s the only reason I still use the sawgrass location. visit. He’s the only reason I still use the sawgrass location. More