Arrigo CDJR Sawgrass - Service Center

After making my appt 3 days prior, the day of appt they told me they don’t have a filter for my car. I had to wait 3 hours to get a 15 min oil change told me they don’t have a filter for my car. I had to wait 3 hours to get a 15 min oil change More

I brought my brand new jeep Wrangler for warranty work and oil change. I was quite excited to have bought from Sawgrass as it is a large jeep dealer and figured that their service would be stellar at this and oil change. I was quite excited to have bought from Sawgrass as it is a large jeep dealer and figured that their service would be stellar at this point. I’m still at a disbelief of the customer service that I received after my car was returned to me in the same condition that I brought it in. I truly thought that they had not done any work to my car as it was impossible that a water leak so large would still be present when they return the vehicle after three days. I had to call to follow up constantly and then I didn’t even get an invoice nor proof that the oil was changed. I usually don’t leave these reviews, but I am quite concerned of what the customer service of this large dealership has been. I even tried to contact the service manager and was promised I would get a call back from him, after trying to reach my advisor and then the manager for about 10 times in a weeks period…. I never did got the manager callback. I then followed up with the service advisor with a request and never even got an answer back. More

The service person and communication was very good. They sent me a video text ecplainging the car and service performed. Thank you They sent me a video text ecplainging the car and service performed. Thank you More

He went above and beyond, took care of everything I needed and made sure to go the extra mile. needed and made sure to go the extra mile. More

Service Department Communication is very poor. Service advisor seems not lot like answering phone calls. Too much false promises. Service advisor seems not lot like answering phone calls. Too much false promises. More

I had a great experience taking my 300 in for service. Richardson Larochell was my advisor. The service was done quickly and accurately. He kept me updated throughout the process. Very professional all ar Richardson Larochell was my advisor. The service was done quickly and accurately. He kept me updated throughout the process. Very professional all around. Thank you ARRIGO Sawgrass service dept. More

Great customer service and good sales rep. Very good prices and discount do not know if they did the inspection like they usually do Very good prices and discount do not know if they did the inspection like they usually do More

Recently just purchased a Pacifica from a different dealer & brought it to Arrigo CDJR Sawgrass to get it checked out and make sure it’s up to par. This was our first time and we were very fortunate fo dealer & brought it to Arrigo CDJR Sawgrass to get it checked out and make sure it’s up to par. This was our first time and we were very fortunate for our service advisor Jonathon. He has the same car as my husband and I and gave us amazing advice on how to maintain our new van so it lasts us. 10/10 More

Anthony Garcia provided excellent service when assisting with my car. He clearly explained the necessary updates based on its current mileage. He was very knowledgeable and courteous throughout the process. with my car. He clearly explained the necessary updates based on its current mileage. He was very knowledgeable and courteous throughout the process. More

Service area runs smooth, Nick was helpful, and I was in and out quickly. However, the car rental desk needs help. I waited 55 mins for car, unacceptable. and out quickly. However, the car rental desk needs help. I waited 55 mins for car, unacceptable. More