Arrigo CDJR Sawgrass - Service Center

They had issues finding my reservation, which was made very easily with an automated voice assistant over the phone. Eventually they did find it. They performed the NHTSA safety recall at no cost and und very easily with an automated voice assistant over the phone. Eventually they did find it. They performed the NHTSA safety recall at no cost and under 2 hours. They were honest about what else needed to be replaced but I found a better price elsewhere. I liked the fact that they sent me a link to a video inside the shop showing my vehicle, which increases confidence in cases where seeing whats wrong with your vehicle helps understand and believe in dealerships who are known for ripping people off. The reason I’m not giving 5 stars is because my wife had to wait longer than expected for them to find the reservation and I had ro go back in and wait for the service-performed receipt which wasn't ready at pick up. More

Staff was very professional and accommodating. Service advisor Anthony Garcia my service advisor went above and beyond to take care of the repairs on my vehicle interacting seamlessly with the warr Service advisor Anthony Garcia my service advisor went above and beyond to take care of the repairs on my vehicle interacting seamlessly with the warranty company and the technician at Arrigo Sawgrass. Great customer service. More

First time coming to a dealership in Florida. Incredibly disappointed. Came in, no one greets you, then when I made my way to a service advisor they said "do you have an appointment with ME?". I Incredibly disappointed. Came in, no one greets you, then when I made my way to a service advisor they said "do you have an appointment with ME?". I asked several times if they do a MPI with the oil change, as I wanted to see their recommendations for any services (I had a check engine light, brake light). While I understand you will not diagnose all my issues, letting a customer go without even a recommendation to address them is insane. He tried to sell a service at the beginning, $500 worth, based purely on mileage and not seeing the car, and I said no I'd like to see what the MPI results are and go from there. The service advisor kind of scoffed and said "so you don't want the service?" No, I'd like to do the inspection then go from there. They took the car back, the only thing they recommended was two tires for nails. No brake measurements, no tread depth, never saw a MPI sheet. I worked for Chevy for 5 years in PA, and have never received service so rushed and unthorough. Very disappointed in this dealership as I was hoping to find a home to service my jeep for some time. There was one gentlemen that was polite and professional, I unfortunately can't remember his name, but I'm not sure I'd bring my car back either way. The repairs that I will need in the near future will cost me a good amount of money, and I don't want to take it some where the advisor just simply can't be bothered to answer my questions or even do a simple inspection to get a starting position of where we are at. I expected to do a brake flush, and possibly the tires, but after that I decided to take my vehicle elsewhere. More

If you’re looking for professionalism reliability and great customer service, please ask for Rudy great customer service, please ask for Rudy More

It was a smooth process with excellent customer service. Everybody at the dealership was super nice to me offer me water when I walked in. Everybody Asked me if I need help, but I was already attended super Everybody at the dealership was super nice to me offer me water when I walked in. Everybody Asked me if I need help, but I was already attended super fast. Sawgrass has the best dealership that I’ve ever been to More

Thank you Service Advisor Tiffany for all of your help. Good communication, courteous and professional. Good communication, courteous and professional. More

Anthony was , super helpful,, great service , I totally recommend it, very knowledgeable about what my car needed recommend it, very knowledgeable about what my car needed More

The service is very good, but they have to keep your car overnight or few days. overnight or few days. More

As always, the service was excellent. My advisor took care of me immediately and make sure that all my concerns were addressed. I had a great experience. My service was done as promised, My advisor took care of me immediately and make sure that all my concerns were addressed. I had a great experience. My service was done as promised, and within a reasonable amount of time. More

Very fast and professional. Good experience. My service advisor Nicholas McAnderson. Good price without warranty Good experience. My service advisor Nicholas McAnderson. Good price without warranty More