Arrigo CDJR Sawgrass - Service Center

I do all my services there . Jake the manage aways help me out a lot . And my last supervisor Nicholas helped me too . Jake the manage aways help me out a lot . And my last supervisor Nicholas helped me too . More

Ashley always does a great job fitting my appoiintments in, making sure Im not waiting all day for my vehicle and finding coupons that save me money. in, making sure Im not waiting all day for my vehicle and finding coupons that save me money. More

Top service, fast response, always keeping me posted on progress, very friendly and attentive. I will highly recommend progress, very friendly and attentive. I will highly recommend More

Extremely disapointed and concerned with what can be potentially a trend. After waiting 3 days post dropping my vehicle with limited communication, I finally get a video report that focus on everything potentially a trend. After waiting 3 days post dropping my vehicle with limited communication, I finally get a video report that focus on everything but the reason I initially brought the vehicle in for. I’m not sure why the tech spent so much time with a general inspection and not the main concern. After multiple contact attenps, I finally got an update where I was told that I need it to pay an additional $800 dollars to diagnose the issue I was complaining about. I was also told that the estimates for the items I did not bring my vehicle in were estimated at over $6k and the recommended I trade my vehicle as they consider the damage (not diagnose) an major issue. After I paid $278 dollars for an inspection of items I had not complained about, I was told I could use that towards any of the $6k + estimated repairs. I was extremely disappointed and to be honest cheated. But what is more concerning to me is the lack of focus on understanding the customer requests, the inability to connect and provide updates, the disregard for the product and Chrysler and how quickly I was referred to sales to have the vehicle appraise to potential trade. I am not sure what policies or procedures are in place at the dealer, but as a compliance officer myself, I know that is not the way any major business should conduct business. Maybe perception on my part, but you ask for my feedback. Brand representation is important, it drives business and referrals. More

Nick did an outstanding job while I was at Arrigo with my ram truck. Thanks Nick ram truck. Thanks Nick More

Oil change and tire rotation 3 hours not worth 3 hrs with an appointment for this service an appointment for this service More

Had to get a new service advisor since my prior one left, Rudy was great. Rudy was great. More

Rudy Hernandez is a very helpful and polite person . Arrigo Sawgrass service is very good . Arrigo Sawgrass service is very good . More

Great job guys I appreciate all your hard work keep up the good work relations the good work relations More

Andy Hernandez is amazing and always provide the most top of the line service!!!! I will always come back asking as he is here!!!! Thank you of the line service!!!! I will always come back asking as he is here!!!! Thank you More