Arrigo CDJR Sawgrass - Service Center

Dropped my car off and within an hour I had received the videos showing everything that needed attention. The parts were in stock and Nick called quickly for me to authorize the work and the car was ready w videos showing everything that needed attention. The parts were in stock and Nick called quickly for me to authorize the work and the car was ready within two days. Great communication and excellent customer service. More

Took vehicle in for service and tires Took vehicle in for service. Got tires replaced. Experience dealing with Bob was excellent. service. Got tires replaced. Experience dealing with Bob was excellent. More

They unplugged my dash cams which resulted in losing all my data, not to mention they ruined the wiring hookups my data, not to mention they ruined the wiring hookups More

Ashley was Great as usual she’s service oriented she kept me abreast of what was happening and my insurance, but it was covering me abreast of what was happening and my insurance, but it was covering More

Awesome! Great experience, I feel like a valued customer Ms Chantelle is an asset to your dealership, the whole staff was so welcoming and friendly Great experience, I feel like a valued customer Ms Chantelle is an asset to your dealership, the whole staff was so welcoming and friendly More

David made sure the problem I had with my Pacifica was fixed. He listened and understood what I was saying fixed. He listened and understood what I was saying More

Very efficient and professional service staff. Repairs are completed with no need for follow up. Repairs are completed with no need for follow up. More

I recently had a disappointing experience at Arrigo Sawgrass. On Monday, January 22, I brought in my 2018 Challenger for a routine checkup due to an oil leak. The service advisor inspected the vehicle Sawgrass. On Monday, January 22, I brought in my 2018 Challenger for a routine checkup due to an oil leak. The service advisor inspected the vehicle and, despite assuring me there was no leak, recommended attention to the front caliper and rotors. I received a call on Saturday, stating that my car was ready for pickup. However, upon settling the bill and picking up my vehicle, I was shocked to find a substantial scratch on the center console—a blemish that was undeniably absent when I initially left my car with the service team. Despite immediately bringing this to the attention of my service advisor, the team seems reluctant to acknowledge the damage. In an attempt to address the issue, I spoke with the service manager, Mr. Jay Fernandez, who, unfortunately, dismissed my concerns, implying that the scratch was pre-existing and questioning my honesty. I want to emphasize that the scratch was not present when I entrusted my car to Arrigo Sawgrass. This experience has been a tremendous disappointment, and I am disheartened by the lack of accountability and professionalism displayed by the team. While I understand that mistakes can happen, the refusal to acknowledge and rectify the situation is both disturbing and unacceptable. As a loyal customer, I had expected a higher standard of service from Arrigo Sawgrass. I hope the management takes immediate action to investigate this matter thoroughly and address the concerns raised. Restoring accountability and professionalism would undoubtedly enhance the overall customer experience. More

Jaylen was extremely helpful! I definitely will be requesting him for future service appointments for service! I definitely will be requesting him for future service appointments for service! More

I was very appreciative and thankful for the fast service from service Advisor Nicholas Rivera from service Advisor Nicholas Rivera More