Arrigo CDJR Sawgrass - Service Center

Andy in service is a phenomenal guy. I highly recommend asking for him each time. But honestly, anybody there can take care of you. Best Jeep dealership in florida hands down! I highly recommend asking for him each time. But honestly, anybody there can take care of you. Best Jeep dealership in florida hands down! More

Larry had a great customer service and I had a great experience in buying my car experience in buying my car More

Great customer service. Very helpful and informative, easy to deal with. Ruddy and Jay deserve accolades. Very helpful and informative, easy to deal with. Ruddy and Jay deserve accolades. More

I Have total confidence in this dealership and my Service advisor - always reliable, dependable and fair! advisor - always reliable, dependable and fair! More

The work was done correctly and the staff was polite as well as very helpfull. well as very helpfull. More

Nice employees courtesy towards customers and work hard to give best customer service and pricing to give best customer service and pricing More

Always helpful, good service explaining situations with repairs. One adviser took extra steps to get needed parts. repairs. One adviser took extra steps to get needed parts. More

Jorge is the best advisor of Arrigo and mechanics are excellent. Arrigo Sawgrass can't improve their service excellent. Arrigo Sawgrass can't improve their service More

Extremely disapointed and concerned with what can be potentially a trend. After waiting 3 days post dropping my vehicle with limited communication, I finally get a video report that focus on everything potentially a trend. After waiting 3 days post dropping my vehicle with limited communication, I finally get a video report that focus on everything but the reason I initially brought the vehicle in for. I’m not sure why the tech spent so much time with a general inspection and not the main concern. After multiple contact attenps, I finally got an update where I was told that I need it to pay an additional $800 dollars to diagnose the issue I was complaining about. I was also told that the estimates for the items I did not bring my vehicle in were estimated at over $6k and the recommended I trade my vehicle as they consider the damage (not diagnose) an major issue. After I paid $278 dollars for an inspection of items I had not complained about, I was told I could use that towards any of the $6k + estimated repairs. I was extremely disappointed and to be honest cheated. But what is more concerning to me is the lack of focus on understanding the customer requests, the inability to connect and provide updates, the disregard for the product and Chrysler and how quickly I was referred to sales to have the vehicle appraise to potential trade. I am not sure what policies or procedures are in place at the dealer, but as a compliance officer myself, I know that is not the way any major business should conduct business. Maybe perception on my part, but you ask for my feedback. Brand representation is important, it drives business and referrals. More

First time at this dealership…good experience my vehicle was repaired timely and delivered super clean ! was repaired timely and delivered super clean ! More