Arrigo CDJR Sawgrass - Service Center

Extremely disapointed and concerned with what can be potentially a trend. After waiting 3 days post dropping my vehicle with limited communication, I finally get a video report that focus on everything potentially a trend. After waiting 3 days post dropping my vehicle with limited communication, I finally get a video report that focus on everything but the reason I initially brought the vehicle in for. I’m not sure why the tech spent so much time with a general inspection and not the main concern. After multiple contact attenps, I finally got an update where I was told that I need it to pay an additional $800 dollars to diagnose the issue I was complaining about. I was also told that the estimates for the items I did not bring my vehicle in were estimated at over $6k and the recommended I trade my vehicle as they consider the damage (not diagnose) an major issue. After I paid $278 dollars for an inspection of items I had not complained about, I was told I could use that towards any of the $6k + estimated repairs. I was extremely disappointed and to be honest cheated. But what is more concerning to me is the lack of focus on understanding the customer requests, the inability to connect and provide updates, the disregard for the product and Chrysler and how quickly I was referred to sales to have the vehicle appraise to potential trade. I am not sure what policies or procedures are in place at the dealer, but as a compliance officer myself, I know that is not the way any major business should conduct business. Maybe perception on my part, but you ask for my feedback. Brand representation is important, it drives business and referrals. More

First time at this dealership…good experience my vehicle was repaired timely and delivered super clean ! was repaired timely and delivered super clean ! More

The dealership service department was very professional and efficient. They we very conscientious in regards to in servicing my car . and efficient. They we very conscientious in regards to in servicing my car . More

Muy bueno la atencion por parte de Andy Hernandez muy buena el Lugar muy agradable . buena el Lugar muy agradable . More

Great job guys I appreciate all your hard work keep up the good work relations the good work relations More

This dealership is close to home and I've had my car serviced here since my arrival to Florida 9 years ago. The work done is impeccable. serviced here since my arrival to Florida 9 years ago. The work done is impeccable. More

Top service, fast response, always keeping me posted on progress, very friendly and attentive. I will highly recommend progress, very friendly and attentive. I will highly recommend More

They gave us a great service, all the employers are very kind... Thank you very much. kind... Thank you very much. More

No one there cares about the customer. Kept me waiting over 2hours after my car was finished and never even fixed the problems I went there for. Will never go back there because this is no Kept me waiting over 2hours after my car was finished and never even fixed the problems I went there for. Will never go back there because this is not the first bad experience I have had with them. More

I am waiting one month for an answer Nobody call me back. I am not happy with this situation back. I am not happy with this situation More