Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

Above and beyond! Rufus is the man! He took the time, well into the evening, to help us fix a window that'd become detached from those parts which hold such things in p Rufus is the man! He took the time, well into the evening, to help us fix a window that'd become detached from those parts which hold such things in place. Fortunately, the temporary fix held up over the next day's 3+ hour, >200 mile drive despite near constant rain over that period. It's always nice when someone helps another because help is needed, not because it's their job. More

I am really pleased with the customer service Brian was wonderful took very good care of my vehicle . He kept me informed thru the whole service appointment. He was very helpful and also the other Brian was wonderful took very good care of my vehicle . He kept me informed thru the whole service appointment. He was very helpful and also the other employees More

Oil change and tire rotation The worst experience I ever had . Three hours for an oil change and tire rotation . I was at express service line at 7:00 am one hour prior to garage The worst experience I ever had . Three hours for an oil change and tire rotation . I was at express service line at 7:00 am one hour prior to garage opening . I was the second person in line my wife was the first person in line to do the same service . She was in and out in 45 min. It took them three hours to do the same work to my brand new Jeep Wrangler . They lost the paper work , could not locate vehicle . When I spoke to the top service manager . He was eating food on the floor an in a long conversation with one of the female employees not doing anything. Sean Edward cascone boss was useless as all he did was shrug his shoulders without an apology. I had to have someone else locate my vehicle and pulled off the lift . I was forced to sign paperwork for service that was never done . After being a loyal coustomer for 17 years I will never buy another vehicle from arrigo dodge again . My name is Mr . Marrugo . I’m discussed with the lack of consideration for your loyal coustomer and lack of respect More

Arrigo will not pay for damage after failed ABS brake update Complaint: I responded to a recall notice (S91) ABS brake light indicator light malfunction. I was advised that this is done as a software update Complaint: I responded to a recall notice (S91) ABS brake light indicator light malfunction. I was advised that this is done as a software update to the computer on my Sprinter motor home. The work was done by Arrigo Dodge. No one mentioned to me that this update may damage the motor home. However, the next time I used the motor home, the ABS system failed (while evacuating Hurricane Irma) thus causing the motor home to get stuck in 2nd gear with no ABS Brakes. The motor home had to be repaired by another dealer and a second repair shop, since the dealer did not have the parts needed. The total bill for parts and labor was $5,054.26. The grand total was $7678.49 after all other expenses. At this time, the motor home does not have a working ABS brake system which is a safety issue. The repair people advised me that if I put the updated software into the new computer, there is a 1 in 3 chance it would blow out the computer again. The mechanic stated, in writing, that the repair was directly caused by update. I believe Arrigo Dodge should have known that in my model of sprinter the update could damage the system. After speaking to John Arrigo and advising him of problem, Mr Arrigo denied any responsibility for the problem. He refused to correct the problem or make good. Mr Arrigo stated he did not write the faulty software and therefore is not responsible. This attitude presents as unprofessional and is a serious safety danger for customers as well as the public. More

Very very bad service Stay away from service department very bad experience bad management not friendly they never fix my truck take 3 Times waite my time no apology Stay away from service department very bad experience bad management not friendly they never fix my truck take 3 Times waite my time no apology More

Great service ! Tony was very professional and knowledgeable. Got our van back to us quickly and it was clean. Beverly Levine Schrapper's fine cabinetry ! Tony was very professional and knowledgeable. Got our van back to us quickly and it was clean. Beverly Levine Schrapper's fine cabinetry More

Take it somewhere else!! Took wife's Town and Country in bc our mechanic thought the motherboard might be going out. Tried to sell us brakes and rotors (no warping and pads we Took wife's Town and Country in bc our mechanic thought the motherboard might be going out. Tried to sell us brakes and rotors (no warping and pads were in great shape), charged $175 to plug in a wire that had come loose, said they fixed the AC blower unit (stopped working 2 days later). All in all $4000, and in essence all they did was replace a window motor. I fixed the blower unit with new parts and 2hrs for $100. More

UPDATE to 1 star because I can't leave zero I had a bad experience but spoke with Bill the service manager and he not only took care of the issue with my vehicle he also made me feel like a valu I had a bad experience but spoke with Bill the service manager and he not only took care of the issue with my vehicle he also made me feel like a valued customer. More

Repair Order 568700 date 01/24 Only one repair request Replace rt rr tire SO by Parts Dept.Brian 4667 amicable and professional When tire fitted and advised car ready I requested t Only one repair request Replace rt rr tire SO by Parts Dept.Brian 4667 amicable and professional When tire fitted and advised car ready I requested to know if spare tire replaced I was advised yes BUT on looking in the trunk found the wheel brace and part of the securing system - a bracket just loose on the trunk carpet Brian came to my rescue and we further found the wheel jack and circular polystyrene Brian successfully resurrected matters also took the car into the work shop to check and adjust the tires. IF ONLY the receptionist had have lifted the trunk I could have been on my way 35 minutes earlier More

Disappointing I have been a customer since April 2010, up until the last 2 visits the service dept has been great - I have always received good and timely service. I have been a customer since April 2010, up until the last 2 visits the service dept has been great - I have always received good and timely service. I dropped my Jeep off on Saturday Nov 12, 2016 for front & rear suspension problems. This was the 3rd time for the rear suspension issue. When I did not hear anything from my service adviser Pat, I called Monday afternoon to get an update. To my surprise, Pat told me he had no idea why my vehicle was there and he did not know why he had to deal with it since he was not there on Saturday. I explained everything again like I had on Saturday to the guy that check me in. After multiple phone calls during the week and excuses of why it was not fixed, I went to the dealership on Friday to get answers. At that time, I was told nothing was wrong and they could not find the problem that I described. I spoke with the service director and all I got from him was a negative attitude toward me and the situation. With nothing more I could do, I left with my vehicle not repaired. A week later I received a follow up call from a very nice customer service woman asking about the service I received. I explained the whole situation and she was not happy with the way it was handled. She followed up with her manager and informed me to call back if I did not hear from someone in a few days. I called her back after not hearing from anyone from the dealership. At this time she asked me to make another appointment to return to have the prior issues addressed. The appointment was set for December 19, 2016. On December 19, 2016 after 3 hours from the time I dropped off my Jeep, I received a call from Pat informing me that now my springs and shocks were worn out and needed to be replaced when just 3 weeks’ prior nothing was wrong. At this point I was told to come get my vehicle as there was nothing they could do based on the warranty being null due to after-market parts. These are the same parts that were on it when it was there prior visit. My wife picked up the Jeep in the afternoon, with no repairs done to the Jeep again. I noticed when reviewing the paperwork from the dealership that Pat noted that I “refused service”. Repair options were not discussed; I was just told to come get my Jeep. I had to take my Jeep to another shop to have it repaired. Upon inspection, the shop noted I did not need new shocks as previously told by the dealership. Not only was this a waste of time and inconvenience for me and my family, I did not appreciate the false statement about me refusing service which is now in my service file. On Thursday December 22, 2016 I called customer service to state my complaint. Again, I was told it would be brought to management’s attention and to date have not heard from anyone from the dealership. If you are reading this, please be aware of certain service advisors – they will not be upfront and forth coming on needed repairs, they do not seem to have your best interest in mind and you will not receive any help from the service director if you ask to speak to him. I am not saying the dealership is bad in general, they just seem to have a few issues to work through to improve their service dept customer service. I am disappointed at the way this was handled and at this point will not return there for anything and will share my experience with anyone that asks. More