Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

West Palm Beach, FL

3.1
83 Lifetime Reviews Review Dealership

83 Reviews of Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

Sort by
February 02, 2021

"This service dept. SUCKS I made an appointment to have a..."

- dugout3471

This service dept. SUCKS I made an appointment to have a tuneup and when I got there they told me there's a 3 1/2 hour wait .

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Pat in service
September 22, 2020

"Amazing Service,A special thanks, to John Marrero [..."

- kt4000m

Amazing Service, A special thanks, to John Marrero [ service advisor] and Robert Corman [service manager]. I purchased my 2020 challenger from University Dodge [you can read my review of their terrible treatment of me on dealer rater also] in late May. There were several issues with the car that I expected them to repair as this was a new car and shouldn't have had the issues it did. Long story short university dodge, basically refused to acknowledge or do most of the repairs. After almost 2 months of getting the run around, I contacted Dodge corporate. On the same day I called Arrigo Dodge to speak to the service manager [Robert Corman] to see if they could possibly help me with some of the issues. Robert said he'd be happy to look at the car and see what he could do,so I made an appointment to meet with him. When I showed up for the appointment He promptly had the car put on a lift and took me into the service bay and we went over the issues I had with the car. He said some of the work could be done under warranty, but the other issues could be problematic do to the fact that they weren't the selling dealer. He introduced me to John Marrero and said he would handle things for me from this point on.I had at this point been contacted by Dodge corporate, who had agreed to pay Arrigo for the extra work. After a little back and forth Arrigo and Dodge worked out fixing the car. This is going to be a garage kept, weekend car. I was concerned about the repairs causing more damage than it fixed. I expressed my concern to John, who said they'll take good care of my car. John called me saying they had the parts to fix the car and asked when i want to drop it off, saying they would need the car for a few days. I dropped the car off on Tuesday, John called Thursday afternoon and said the car was ready. I picked the car up on Friday morning, John took me out to the car and went over everything that was done. I looked the car over, everything looked great.. I asked that the car not be detailed after the repair[ i was concerned about scratches in the paint]John said they didn't detail it as requested, John told me if there's any problems let him know. All the repairs done were done perfectly, I highly recommend Arrigo Dodge. I can't say thank you enough to John, Robert ,the guys that worked on my car and Arrigo Dodge. They were happy to fix what the other dealer stuck me with, and had no obligation to. Arrigo Dodge is lucky to have People Like John and Robert working for them. I will forever be a customer and tell everyone I know that Arrigo Dodge is the dealership to go to. Thank you all again, Keith Timmerman

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Corman, John Marrero
June 30, 2020

"I took my jeep to arrigo for possible warranty work. They..."

- Browser123

I took my jeep to arrigo for possible warranty work. They told me that there was a fee of $130 to diagnose the problem if it ended up not being a warranty issue. I told them to go ahead. They called and said that they would have to do a total tear down of the transmission to do the diagnosis due to one of the errors.....4 hours @ $170/hr if not a warranted repair. I reluctantly agreed. A few days later I get a call that they didn't have to do the teardown because additional errors came up showing I needed transmission control module, speed sensor, etc and it wasnt covered under the powertrain warranty and would cost upwards of $3000. I told them to hold off. I looked up the powertrain warranty and found that the parts mentioned were indeed covered under the warranty and sent a text with a screenshot of the warranty page. They call me a little later (about an hour or more after I sent them the screenshot) to tell me that they found that most of the things were covered under warranty except for the thermostat and that would cost upwards of $400. I looked up the normal cost of this repair online and it was $130-$149, including parts and labor. I looked up the thermostat online and found I could purchase it for under $30. It seems this service provider is looking to gouge their customers however they can.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jim or john arrigo
June 17, 2020

"Best expierience leasing a car I ever had!! The salesman..."

- Michaellokitz

Best expierience leasing a car I ever had!! The salesman John guttierez was courteous, knowledgeable and went out of his way to accomodate us. I would recommend arrigo dodge to anyone looking to lease or purchase a vehicle. Thanks for everything. Mike lokitz

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
June 01, 2020

"Great Service Department!!"

- CH

On m y way down to South Florida my truck had wipers malfunctioning in a very raining/storming day, I was traveling with horses, Arrigo Dodge was the closest dealer and I stopped by . Their service department was very helpful and fast!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Antony Sessano
April 28, 2020

"Horrible if you want to take your car to get it fixed for..."

- gabe958

Horrible if you want to take your car to get it fixed for warranty you will be there for a week and will not help you with anything they drag it out and then blame the warranty people when I kept contact with both and I ended up just dealing with the my bank warranty people and we got it done quicker than these guys they don’t call you to tell you anything and during the entire process they blame you for the crap product they stand behind do not recommend these people take it elsewhere save yourself the headache

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Calvin
March 13, 2020

"Everything was excellent, Dwayne had me hooked on the car..."

- Morgantajae4

Everything was excellent, Dwayne had me hooked on the car ever since I laid eyes on it. The most unique , caring, funny salesman by far.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
February 26, 2020

"Poor communication and poorly ran service department"

- ehouseweart

We had a car dropped off on a Thursday and it took them 5 days to get back to me telling me I need a transmission overhaul. I decided to get the work done elsewhere and we sent a tow truck to pick it up. Twice. The dealer held the car and did not attempt to contact us and refused to release the car to AAA. On two different occasions when I contacted this dealer it rang over 20 times and when someone finally answered I would introduce myself and the line would go dead. I have not yet got this situation rectified but am currently furious.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Pat Teechie?. Robert Carmen?
January 04, 2020

"Michel Bedos, Sales Consultant with Chrysler Jeep of..."

- Stacey Ramos

Michel Bedos, Sales Consultant with Chrysler Jeep of Delray will be the only reason I return to this dealership. Horrible experience with the service department, and not because of the people but because there is not enough people to handle the volume and provide quality customer service. After many attempts at reaching someone in service, I called new car sales and that when Michel saved the day. Didn’t hesitate to listen and make things right. He stayed in touch with me every step of the way until there was a plan to fix the issue and until the problem was solved . Thanks to him, I may consider returning to this dealership.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Colby
October 04, 2019

"The absolute worse dealership to deal with in terms of..."

- Ihatemyjeep

The absolute worse dealership to deal with in terms of warranty service. Take your business elsewhere. Neither the dealership, nor FCA stand behind there product.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mark
1
...
1 - 10 of 83 results