Arrow Ford Inc.

Why schedule appointments and Lugnut issues. I went in for an oil change which was scheduled at 8:00am, my vehicle was not even looked at until 9:10am. I asked what was the point of making an ap I went in for an oil change which was scheduled at 8:00am, my vehicle was not even looked at until 9:10am. I asked what was the point of making an appointment and was told that that just, means you are next in like behind the walk-ins. So I asked what's the point of making an appointment and he had no response. The next event was really frustrating, a technician came out and told me that the aluminum lug nut covers had swollen and they could not rotate the tires because of this issue. The lug nut covers are factory issue, so I asked does Ford or Arrow cover that issue. The technician told me that this happens all the time but there is nothing they can do except recommend that we replace them with steel luguts because they don't swell. Well the wheel can not be taken off unless you hammer the covers off and break them off so all the luguts have to be replaced ar a cost of over $350!! This really frustrated me because they and factory issue, and Arrow Ford is aware of this problem and yet they just pass it off as you are out of luck. Why they don't fix the luguts when they receive the vehicles or at least notify the Ford owners/buyers of this problem is beyond me. To top it off, they need to keep my vehicle probably all day since they have to get Lugnut parts and finish the work. A one hour oil change has turned into an all day $400 fiasco. I have never had issues like this with other vehicles I have purchased, and I'm very disappointed with Ford and this dealership, apparently they just don't care about the vehicles they sell or their service. More

2018 Fusion Malcom Johnson does a great job at Arrow Ford. He has been there for a long time and knows what customer service is all about. Got me a smokin good de Malcom Johnson does a great job at Arrow Ford. He has been there for a long time and knows what customer service is all about. Got me a smokin good deal on my new 2018 Fusion. Give Malcom a call. More

Great ecxperience and very knowledge about every car they My husband Al and I went to Arrow Ford just to see what our options were and Arnaldo defeintly helped us with what we need it,he was very informed ,k My husband Al and I went to Arrow Ford just to see what our options were and Arnaldo defeintly helped us with what we need it,he was very informed ,knowledge and did a good job of helping get a better idea of our options when looking at cars!Thank you Arnaldo! More

Great service; highly recommended I showed up at Arrow with a rental van that had developed a problem on the road. Everyone was very helpful and they were able to order in a part much I showed up at Arrow with a rental van that had developed a problem on the road. Everyone was very helpful and they were able to order in a part much quicker than I expected. Instead of having to get a hotel and stay overnight waiting on the repair, they got me back on the road within a few hours. Everyone I dealt with, from the service advisor to the mechanic to the shuttle driver, was great. More

Fair and thorough I drove all the way from North Texas for a decent deal that I couldn't get from my local dealer. Got deal quoted on phone I drove all the way from North Texas for a decent deal that I couldn't get from my local dealer. Got deal quoted on phone More

Danaik does his job Very nice people and they do there jobs great had a real great time buying a new ford and also buying my wife a new ford Very nice people and they do there jobs great had a real great time buying a new ford and also buying my wife a new ford More

New truck I went in like I have on several occasions to buy a new vehicle. Everyone was very friendly, thats the good part. Every time I go in to buy a new vehi I went in like I have on several occasions to buy a new vehicle. Everyone was very friendly, thats the good part. Every time I go in to buy a new vehicle I can never leave with one, they low ball your vehicle and don't want to work with you, so when I leave I can always find another dealership to work with me. I'm very disappointed with them, I drive only ford's so I have to leave town to buy a new ford More

Great Service Went in on a Saturday morning was back on the road that afternoon. Was treated as though I was most important person in the shop. Went in on a Saturday morning was back on the road that afternoon. Was treated as though I was most important person in the shop. More

Beyond pleased! Came in needing to trade in my truck for a more child safe car before the baby gets here any day and was helped by Marcus Powell who showed me a few d Came in needing to trade in my truck for a more child safe car before the baby gets here any day and was helped by Marcus Powell who showed me a few different vehicles and got me in a car I felt comfortable in and that fit my price range exactly, couldn't be more pleased with leaving today with a 2014 Ford Focus! More

Exceptional Service I recently purchased a 2013 Ford F-150 from Arrow Ford. Cynthia Cantrell was my Sales Consultant. Cynthia had sold my wife a 2013 Ford Edge in 2014. I recently purchased a 2013 Ford F-150 from Arrow Ford. Cynthia Cantrell was my Sales Consultant. Cynthia had sold my wife a 2013 Ford Edge in 2014. We were impressed with her exceptional knowledge of the vehicles she sells. That is the main reason I contacted Cynthia Cantrell when I decided to purchase a truck. I had contacted Cynthia a few days before and she emailed me a list of trucks that met my criteria. When I arrived at Arrow Ford, I was amazed how professional she handled the sale. She introduced me to various service personnel and others that I might contact with in the future to service my truck. I highly recommend Cynthia Cantrell, she is truly a professional. More