On October 3, 2020, I purchased a used vehicle from Arrowhead Autosport. In addition to the vehicle, I purchased a Warranty/Service plan, Veritas Global Protection, that was recommended to me and sold to me through Arrowhead Autosport.
On October 6, 2020, I noticed a severe gasoline smell inside the vehicle and during idol. The condition continued so I made an appointment to take the vehicle to a mechanic and I also called Arrowhead Autosport to inform them of the situation since I had only had the vehicle for 3 days.
On October 17, 2020, I dropped the vehicle off for its appointment with the mechanic.
On October 21, 2020, I contacted Veritas Global Protection, the warranty sold to me by Arrowhead Autosport, to start the claim for the vehicle repairs.
On December 8, 2020, after lots of back and forth communication and extensive wait times for the claim process and adjuster inspections, Veritas denied the claim stating that it was a pre-existing condition.
On December 9, 2020, I requested a 100% refund from Arrowhead Autosport for the cost of the Veritas Global Protection plan they sold to me.
As of January 25, 2020, I still have NOT received a refund.
I have left messages with Arrowhead Autosport requesting a status update on the refund on Dec 21st, Jan 6th, and Jan 21st and have not received a single update or any type of response to date.
I was without my newly purchased vehicle from October 17th until December 16th. I am a single mom with 2 children who require car seats. I had to borrow vehicles and rent vehicles, moving car seats from car to car on a daily basis for 2 months. I had to pay $3574.11 for the vehicle repairs which is an extreme amount of money for me come up with and it resulted in a severe impact on my children’s Christmas as well.
Since the issue with the vehicle was detected 3 days after purchase and the warranty company Arrowhead Autosport recommended and sold to me didn’t cover a single cent of the repair because it was determined a pre-exiting condition, one would think Arrowhead Autosport would cover the repair costs but instead, they aren’t even responding to me about the status of the refund from the warranty plan.