Arrowhead Lexus

Extremely Frustrated! I took my car in for a repair of the heating / cooling system. They diagnosed it as needing a whole new center display console. I asked them why are you changing out a part thats w the heating / cooling system. They diagnosed it as needing a whole new center display console. I asked them why are you changing out a part thats working? They said it controls everything including the HVAC system. After waiting a week for the $2,600 dollar part and having it installed, No Go dosen't work! So now they say we were wrong and need to order another part. So now this is my third trip to the dealership. They install the correct part and now the AC works, But all of the sudden the center console that plugged in and out doesn't work correctly. They now say I need to spend an additional $600 to fix the clock and temperature readout that worked before! More

The dealership and agressive rude, they just fool around some old fox living in that area and not fit to sell luxurious brand vechicle, they are worse than any other car dealers ii met in last 40 years. some old fox living in that area and not fit to sell luxurious brand vechicle, they are worse than any other car dealers ii met in last 40 years. More

Recently moved to the West Valley. First time Lexus owner. Fran was extremely informative and helpful and could not have made the buying experience any easier. Came in just to look and have a test driv owner. Fran was extremely informative and helpful and could not have made the buying experience any easier. Came in just to look and have a test drive. Drove home with a new Lexus ES Hybrid. My wife and I felt very comfortable even under the COVID-19 restrictions. Arrowhead Lexus was very accommodating and provided an efficient car buying process. They gave us a very good trade in value and no-hassle purchase price. More

I had a great experience purchasing a Lexus from Arrowhead Lexus! Everyone was friendly and helpful. Sales Consultant Mark G worked with me to make sure I got what I wanted for the price I wanted. Arrowhead Lexus! Everyone was friendly and helpful. Sales Consultant Mark G worked with me to make sure I got what I wanted for the price I wanted. I couldn't be happier with this dealership or my new Lexus! More

Service deceptive and managers do not care This dealership is rude, deceptive and not trustworthy. I would go elsewhere for a lexus.I brought to the managers attention all the issues i had with This dealership is rude, deceptive and not trustworthy. I would go elsewhere for a lexus.I brought to the managers attention all the issues i had with service and sales for not giving better pricing on a new vehicle. Another lexus dealership provided a better price. They told me to take my business elsewhere. More

Courteous Professionals Staff were professional,courteous and answered any and all questions or concerns. We appreciated the overall attention to detail from the various dep Staff were professional,courteous and answered any and all questions or concerns. We appreciated the overall attention to detail from the various departments at Arrowhead Lexus, making the car buying experience very positive. Thank you! More

Best of the best! This is our second Lexus from this dealer. From an RX 350 and now the LC 500. Their service is second to none and their sales and finance departments This is our second Lexus from this dealer. From an RX 350 and now the LC 500. Their service is second to none and their sales and finance departments are outstanding! More

Mark Goss at Arrowhead Lexus Thank you, Mark, for making our first luxury car purchase a most pleasant experience. We’ve already told our family and friends all about it and what Thank you, Mark, for making our first luxury car purchase a most pleasant experience. We’ve already told our family and friends all about it and what a great sales person you are. We love our new Lexus and will definitely return to see you when we’re ready to make a trade 😃 More

Superior Dealership I've been buying cars for 40 years and have never had such a good experience. I used to say I'd rather go to the dentist then buy a car. Simon at Lex I've been buying cars for 40 years and have never had such a good experience. I used to say I'd rather go to the dentist then buy a car. Simon at Lexus Arrowhead was superior. The whole staff is great. You won't be disappointed. More

"Yes, Experience Amazing" I can honestly say that I have never had such a positive car buying experience as this one. My time spent with Simon Walker was informative and most I can honestly say that I have never had such a positive car buying experience as this one. My time spent with Simon Walker was informative and most enjoyable. Simon was very patient in answering all of my questions in terms of the vehicle and what I could expect as a Lexus owner.. As I used an out of state credit union for my financing, Simon went the extra mile to ensure that the necessary forms were provided in a timely manner. He also introduced me to the Technology Specialist and ensured that I had a good level of comfort with the vehicle before I drove it off the lot. I love my new RX 350 and will probably be a Lexus owner for the rest of my life. Should Lexus Corporate Headquarter require someone to instruct new sales personnel on the finer points of customer service, I strongly suggest that they contact Simon Walker. Without doubt, he is one of the very best in your company. Yes, I did Experience Amazing" Vernon E.. Nelson More