Arrowhead Lexus

A customer friendly dealership We traded in our 2015 RX 350 and purchased a 2018. The transaction was very smooth. Tom Salem was a very professional person to deal with and we would We traded in our 2015 RX 350 and purchased a 2018. The transaction was very smooth. Tom Salem was a very professional person to deal with and we would definitely recommend him and the dealership for anyone looking for a new Lexus. Their service dept also has been first class. Romeiro, our advisor, is one of the best we have ever dealt with. We recently traded in a 2015 RX 350 that we also had purchased from Arrowhead, on a new 2018 model and were very pleased with the transaction. Tom Salem, our sales professional, was just that, A Professional ! The whole process was very smooth and pleasant as opposed to what one normally experiences in these purchases. All of the staff that we encountered knew their jobs and were very customer friendly. I can also say that our past experiences with the Service dept was also first class. Our service advisor, Romeiro, is one of the best we have ever dealt with. We would definitely recommend this dealership. and all of the work performed on our 2015 was More

Avoid this dealership Sales manager failed to deliver on a promise made for condition of sale. Front bumper was to be made free of paint chips due to rock hits prior to cle Sales manager failed to deliver on a promise made for condition of sale. Front bumper was to be made free of paint chips due to rock hits prior to clear protective shield (I paid over $1200 for this to be added). The shield has now exacerbated the paint chips. I’m in the process of escalating this to Lexus Corporate and dealership owner, Berge Group. Additionally the transfer paperwork for my trade in was never completed and I received a notice of intent to suspend my vehicle registration from ADOT. It’s being cared for TODAY (over 6 weeks later) due to my phone call. Such incompetence. More

Fantastic sales consultant Fran Oliveraz is a fantastic sales consultant. She is funny, friendly, knowledgable and punctual. Fran made shopping for my new car a breeze! It wa Fran Oliveraz is a fantastic sales consultant. She is funny, friendly, knowledgable and punctual. Fran made shopping for my new car a breeze! It was the most pain free car buying (leasing) experience of my life. Love the new wheels!! More

Great service , and they are a pleasure to do business with. I highly recommend this dealership. The staff is very professional and they are very accommodating.. , and they are a pleasure to do business with. I highly recommend this dealership. The staff is very professional and they are very accommodating.. More

Excellent car dealership Arrowhead Lexus is an excellent car dealership. The best in the Phoenix area. Rick the service manager, Harold my service guy and Carol the hostess a Arrowhead Lexus is an excellent car dealership. The best in the Phoenix area. Rick the service manager, Harold my service guy and Carol the hostess are top notch and always make me feel at home. 5 Stars!! More

Love my RX! Bought my brand new RX here! Great car and absolutely phenomenal customer service! Everyone here has been wonderful! Thanks again Arrowhead Lexus, Bought my brand new RX here! Great car and absolutely phenomenal customer service! Everyone here has been wonderful! Thanks again Arrowhead Lexus, I live my RX! More

Straight Shooters Paul & Kelly were just wonderful no ifs ands or buts just straight shooters! Great experience! Trevor was the best part of it ALL! Thank You! Paul & Kelly were just wonderful no ifs ands or buts just straight shooters! Great experience! Trevor was the best part of it ALL! Thank You! More

Easy purchase Had a very easy and smooth experience buying my brand new IS sedan Lane in sales was great and Trevor as well was absolutely fantastic. Had a very easy and smooth experience buying my brand new IS sedan Lane in sales was great and Trevor as well was absolutely fantastic. More

Truly Outstanding Dealership Lane Rogers was very helpful,from the test drive to explaining the cars features and addressing my concerns. All done in a very Pleasant and Professio Lane Rogers was very helpful,from the test drive to explaining the cars features and addressing my concerns. All done in a very Pleasant and Professional manner. What a Great Experience More

Competent and friendly Chris Bubets sac is always on top of things! Anytime I stop in he handles any issues right away! Rick Svc Mgr also very competent and friendly. Known Chris Bubets sac is always on top of things! Anytime I stop in he handles any issues right away! Rick Svc Mgr also very competent and friendly. Known them both for 15 years & recommend everyone bring their Lexus to these GUYS!!! More