Art Hill Ford

The service department is very unprofessional. We took our car in for a noise it was making. We were told it was the transmission and it would take at least 10 days for the technician to look at i We took our car in for a noise it was making. We were told it was the transmission and it would take at least 10 days for the technician to look at it. After 12 days we still had not heard from them. When we called to find out what was happening, no one knew anything about the car. Chip, the manager had to call back and he still had no information because he said the advisor that checked in the car had hidden the tickets in his desk and he had been fired. The next day we were told it was definitely the transmission and the damage was too extensive and it would need to be replaced at a cost of $6,480. We decided to take the car to another shop. When the shop called to set up the transfer they were told we owed a $150 diagnostic fee that we were never informed of. We tried to pay over the phone with a credit card and they wanted an in-person payment done. We ended up reporting this to the Ford Corporation and found out that the technician had only used a diagnostic meter to assess the car and nothing else was looked at. How could they say it's beyond repair if it was not looked at? The service manager Chip is very rude and has no idea what is going on with any of the cars there. He has no business telling customers that an employee was hiding the tickets in his desk. Tiffany, the service advisor informed Ford that she would not work with us on our case because we were angry. She works in customer service and should be dealing with all customers. We have taken both of our Ford cars here for service since we purchased them and now we will be taking them somewhere else. When the time comes to make a new purchase, we definitely won't be going here. More

Highly recommend, good customer service. I would make another purchase here. Thank you for your service. I would make another purchase here. Thank you for your service. More

Service department girl that answers the phone is rude and unhelpful wouldn’t ever take my car there because of her. I buy a car every year for the dealership also to bad I won’t be going there again! and unhelpful wouldn’t ever take my car there because of her. I buy a car every year for the dealership also to bad I won’t be going there again! More

Really great experience all around!! I will definitely recommend art hill ford for friends and family!! five stars!! recommend art hill ford for friends and family!! five stars!! More

I WAITED A WEEK FOR AN APPOINTMENT FOR A NEW TIRE AND LEFT WITH MY OWN DONUT AFTER WAITING FOR OVER 2 HOURS...WHEN I MADE THE APPOINTMENT I TOLD THEM I NEEDED A NEW TIRE..THE TIRE WASN'T ORDERED AND I W LEFT WITH MY OWN DONUT AFTER WAITING FOR OVER 2 HOURS...WHEN I MADE THE APPOINTMENT I TOLD THEM I NEEDED A NEW TIRE..THE TIRE WASN'T ORDERED AND I WAS TOLD IT WAS GOING TO BE ANOTHER WEEK WAIT FOR IT..I WAS LITERALLY AT THE DEALERSHIP FOR NO REASON FOR 2 HOURS...AND ON TOP OF THAT THEY DIDN'T EVEN PUT THE DAMAGED TIRE IN MY CAR SO I HAD TO COME BACK THE NEXT DAY AND PICK UP THE TIRE SO I COULD GET IT PATCHED... RIDICULOUS More

Art Hill takes great care of my car and great care of me when I'm there!! when I'm there!! More

I have always had a good experience with the Art Hill Service Department. Sonny was very helpful and kept me informed on the progress of my vehicle. Service Department. Sonny was very helpful and kept me informed on the progress of my vehicle. More

Always do what they are supposed to , happy with service. Price is about the same as anyone Price is about the same as anyone More

Service agent and manager are courteous and professional. Appointment started on time even though dealership was busy. Vehicle was serviced and returned in a timely manner. Appointment started on time even though dealership was busy. Vehicle was serviced and returned in a timely manner. More

VERY UNSATISFACTORY! I will have to find another Ford to go to. Things have gone downhill with them. go to. Things have gone downhill with them. More