We have been noticing a pulsing in the idling of our F150
Platinum. We just purchased it 3 months ago. When low and behold, our ford app sent us a message that our PCM needed to be reset for an Engine Shudde
Platinum. We just purchased it 3 months ago. When low and behold, our ford app sent us a message that our PCM needed to be reset for an Engine Shudder. So I called Art Hill and scheduled an appointment. 10 days later I was able to get in. They called a couple hours later, they found no issue and we could pick it up for a $160.00 diagnostic fee. Needless to say, I was angry. This does not require parts. just a reset on the computer, I asked how much for the reset. An hour of time maybe $ 100.00 no problem, take the diagnostic fee off, I will pay the money to have my truck fixed, even though I have an extended warranty. I just want it fixed. Tiffiany, informed me she would get another tech to drive it and see if they can fix it. two and a half days later, the truck was never touched. Love my ford app! The truck was never turned on! So, I went there and said Give me my truck, bill and keys, I will never be back, she then informed me, that because it is a transmission issue, it would take up to 10 days. It was not a transmission issue. It was a computer reset!
The other person was very nice, but their service department is terrible. They are parts changers, not mechanics! If the diagnostic doesn't tell them what to do, they are clueless. It is like lining up the cars at 7:30 am is herding cattle, for that almighty dollar. How many people are paying money, that they do not need to.
I will drive 50 miles to insure I never go there again!