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Aschenbach Ford
Wytheville, VA
104 Reviews
Our Ford dealership set down roots in Wytheville, VA, in 1933, and we've been proud to be a cornerstone of the community ever since. Acquired by Aschenbach Automotive Group in 2022, Aschenbach Ford is ready to set a new standard for the way that people buy cars. We're committed to you, from helping you find the perfect vehicle to ensuring you get the best maintenance and repairs from our service department. You'll be treated like family from the moment you step through our doors, and our sales staff will use their knowledge and expertise to find you the perfect new Ford or pre-owned vehicle to take home. We bring the personal touch to every vehicle purchase, developing friends and family relationships with many of our customers as we work hard to make dreams happen. Because much of our staff is local and well-involved in the community, we're sure we have what it takes to bring you the car buying experience you've been searching for. Visit Aschenbach Ford today to experience the difference for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
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Showing 104 reviews
October 11, 2026
Title: Buyer Beware — A Disappointing Change in a Dealership I Previously Trusted I have purchased vehicles from Aschenbach Ford in the past and previously had positive experiences. Unfortunately, Dealership I Previously Trusted I have purchased vehicles from Aschenbach Ford in the past and previously had positive experiences. Unfortunately, my most recent purchase has been completely different. Since the change in sales management, the level of customer service, transparency, and attention to detail does not seem to be what it once was. I purchased a 2023 Nissan Rogue in May 2026, expecting a dependable vehicle that I could confidently drive for years. Instead, this has turned into one of the most frustrating and disappointing vehicle purchases I’ve experienced. BUYERS BEWARE — CHECK YOUR PAPERWORK CAREFULLY! After purchasing my vehicle, the dealership contacted me to inform me that I had been overcharged approximately $2,000 for my extended warranty. I had to return to sign corrected financing documents. A discrepancy of this amount is not something customers should have to worry about when making such a significant purchase. I strongly encourage buyers to review every charge, especially extended warranties and additional products. Unfortunately, the paperwork issues were only the beginning. Within two weeks of purchasing my Rogue, I reported numerous diagnostic trouble codes, radar sensor concerns, vibration, and safety-system issues. I was assured the dealership would address my concerns. However, after bringing the vehicle back, I was told nothing was wrong and received no documentation showing what had been inspected or repaired. Over the following months, I continued experiencing problems involving the collision-warning and safety systems. These ongoing concerns have left me uncomfortable driving a vehicle I purchased specifically for dependable transportation. More recently, while researching trade-in options, I discovered that a vehicle-history service reports an accident associated with my Rogue. This was never disclosed to me during the sale, nor was I provided a vehicle-history report. I have not been involved in an accident since purchasing the vehicle. While I am still investigating the details, this discovery is especially concerning given the safety-system problems I’ve experienced. What makes this experience even more disappointing is that I was a returning customer. I trusted Aschenbach Ford based on my previous experiences and expected the same level of service and professionalism. Unfortunately, that trust has been seriously damaged. I purchased this vehicle intending to keep it for at least five years. Instead, after only a few months, I am already considering trading it in because I no longer have confidence in its reliability or safety systems. My advice to anyone considering purchasing a vehicle here: Carefully review all financing and warranty charges, obtain an independent vehicle-history report, and have the vehicle inspected before purchasing. As a returning customer, I expected much better. More
by Dolfinluvr513
April 01, 2025
I will NEVER deal with these people again and I also encourage anyone that is thinking of buying - go somewhere else. Ashenbach cannot be trusted! I was sold a 2021 Ford Explorer ST. The vehicle had encourage anyone that is thinking of buying - go somewhere else. Ashenbach cannot be trusted! I was sold a 2021 Ford Explorer ST. The vehicle had a Virginia inspection sticker that the dealer signed off on. (the vehicle was transferred to the dealership from NY). I live in WV. When I went to get an updated sticker, I was told that my vehicle did not have mufflers. It had a cat-back exhaust system - which is illegal in WV but also - IT IS ILLEGAL IN VIRGINIA! I reached out to the dealership multiple times and was told I would be contacted by management. No one ever contacted me. So that I could legally drive my car, I had to purchase a used set of mufflers from a 2020 ST for $1,500. All i wanted was to be reimbursed. It has been a month and a half and I am still waiting for someone to reach out to me to make this right. I have uploaded pictures of the exhaust system as it was, and a photo of what a stock system is. As you can see, there are supposed to be mufflers attached to the tips - I had none. Very disappointing that you care so little about what you sell and your customers that you cannot even reach out to make it right. If I could give a "0" i would! More
by cyndijones1970
Employees Worked With
Management
February 26, 2025
Go somewhere else. Your word is your honor and you have none. Sold car out from under me while actively working a deal. And they say " that's the way it is". Well, not Your word is your honor and you have none. Sold car out from under me while actively working a deal. And they say " that's the way it is". Well, not around here. Most of us try and honor our word. So glad I went elsewhere. More
by Chris P
Employees Worked With
Not sure
January 30, 2025
The advertised price $22458 of a 2019 Jeep wrangler…I inquired about the vehicle on that day with no response. I viewed it again online and the price had increased…I reached out to the sales person via t inquired about the vehicle on that day with no response. I viewed it again online and the price had increased…I reached out to the sales person via text…still nothing…then he said that his sales manager had been trying to reach me but quoted an incorrect contact number for me…even though he had my text. Then the price went to over $28000…and now that vehicle has been sold. He stated it had been moved to a “sister” dealership More
by Dms110514
Employees Worked With
Lee
November 22, 2024
I had bought a 2020 ford escape from Jason pearman that had some body issues and it was the worst experience possible for my first time buying a car, thank god he is no longer there because I wouldn’t reco had some body issues and it was the worst experience possible for my first time buying a car, thank god he is no longer there because I wouldn’t recommend him. I decided to give them a second chance and I went to Corey oxendine and he has been more then helpful and responsive he got me traded out of the escape into a 2024 ford edge and I couldn’t be happier with it. I highly reccommend Corey Oxendine and I think this boy deserves a raise or a promotion or something. He has beyond helped me when nobody else wanted to and I appreciate everything he did for me. If you go to Aschenbach ask for Corey!! More
by bhillenburg2024
Employees Worked With
Corey Oxendine
September 12, 2024
Corey Oxenide was the best sales person we have ever had! ! He made the car buying process a breeze!! He is very kind, knowledge, and just an all around awesome guy! He included not just me, but my wife in ev ! He made the car buying process a breeze!! He is very kind, knowledge, and just an all around awesome guy! He included not just me, but my wife in everything! I highly recommend Corey Oxenide to anyone looking to buy a car! More
by Lukis.jude1
August 04, 2024
Fixed it right the first time happy to have my F250 back and ready to be used and ready to be used More
by PATTON2
Verified CustomerJuly 31, 2024
Found the Subaru through Auto Trader and followed up on their website. Easily made appointment to test drive and was able to negotiate a fair and equitable trade in of our 2019 Grand Caravan and made the p their website. Easily made appointment to test drive and was able to negotiate a fair and equitable trade in of our 2019 Grand Caravan and made the purchase in a reasonable amount of time. All in all a good day. More
by steelman.borden
Employees Worked With
June 28, 2024
I like the water. It’s always cold. Know where to find the refrigerator. They don’t have imported water just some local stuff z It’s always cold. Know where to find the refrigerator. They don’t have imported water just some local stuff z More
by ryoungclwv
Employees Worked With
Other Employees :
Angel
June 10, 2024
Service was good and a overall good experience I will definitely be back when I need something w definitely be back when I need something w More
by VTHOKIENTAZ
Employees Worked With
