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Aschenbach Ford

Wytheville, VA

4.6
91 Reviews
Our Ford dealership set down roots in Wytheville, VA, in 1933, and we've been proud to be a cornerstone of the community ever since. Acquired by Aschenbach Automotive Group in 2022, Aschenbach Ford is ready to set a new standard for the way that people buy cars. We're committed to you, from helping you find the perfect vehicle to ensuring you get the best maintenance and repairs from our service department. You'll be treated like family from the moment you step through our doors, and our sales staff will use their knowledge and expertise to find you the perfect new Ford or pre-owned vehicle to take home. We bring the personal touch to every vehicle purchase, developing friends and family relationships with many of our customers as we work hard to make dreams happen. Because much of our staff is local and well-involved in the community, we're sure we have what it takes to bring you the car buying experience you've been searching for. Visit Aschenbach Ford today to experience the difference for yourself!
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1135 E Main St.

Wytheville, VA

24382

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Showing 91 reviews

May 18, 2024

Terri and body shop and service dept are beyond wonderful. True asset to the community More

by BIKINGBECKYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

The entire team was amazing to work with! Robert went above and beyond to get me the truck I needed with a payment I could afford. I can’t recommend him and the staff enough! More

by Lindsey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

Very friendly. We were out of state and needed an oil change. They were considerate and made sure the car was done in a timely manner. More

by GAILPD1964
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024

Everyone involved in the purchase of my vehicle was easy to talk to and happy to answer any questions and concerns that i am pleased with the whole process and have recommended this dealership to my friend More

by linda.s.hicks23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Pearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Aschenbach Ford responded

Thank you, Linda, for the kind words about your experience at Aschenbach Ford. We are delighted to hear that our team was able to assist you with all your questions and concerns during the vehicle purchase process. We appreciate your recommendation to your friends and family. We hope to see you back at Aschenbach Ford in the future! Sincerely, The Aschenbach Ford Team

May 11, 2024

Thorough, prompt, professional service while I waited in a comfortable area. Obviously, corporate expectations for employee relationships with customers are clear and well implemented. More

by PAULPHILLIPS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Aschenbach Ford responded

Thank you for your kind words! We strive to provide exceptional service to all our customers at Aschenbach Ford. We're delighted to hear that your experience reflected our commitment to professionalism and customer satisfaction. Sincerely, The Aschenbach Ford Team

May 10, 2024

Robert in sales is the shinning bright spot in your dealership. The valet service fails more than it succeeds. the parts department is capable but the dealership is not linked to the ford websites. Y More

by daxnew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
TERRY Brewer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Aschenbach Ford responded

Thank you for sharing your feedback with us. We appreciate your comments regarding Robert in sales and have noted your concerns about the valet service, parts department, and dealership policies. We strive to provide excellent service and will address these areas for improvement. Please feel free to reach out to us directly so we can better understand and resolve your issues. Thank you for bringing this to our attention. Sincerely, The Aschenbach Ford Team

May 07, 2024

I am usually pleased but my windshield washer light came on after it was returned. More

by SHEILAAFISHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Aschenbach Ford responded

Thank you, Sheila, for choosing Aschenbach Ford. We appreciate your feedback about the windshield washer light. Please feel free to contact us at your convenience so we can address this matter promptly. We are committed to ensuring your complete satisfaction with our services. Thank you again for sharing your experience with us. Sincerely, The Aschenbach Ford Team

May 04, 2024

Service Dept. is well run enough it's nothing special when making appointments. The staff is friendly enough and helpful as well. More

by brucemanow
Recommend Dealer
Yes
Employees Worked With
Carole Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Aschenbach Ford responded

Bruce, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Aschenbach Ford Team

May 02, 2024

Service was great- my brakes and rotors were replaced promptly, service was easy to obtain and ready when promised! Thanks! More

by RANGER402M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Aschenbach Ford responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Aschenbach Ford Team

May 01, 2024

service department was kind and professional job was done prompt work was done right and fast More

by rhansonhgw20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mason the tech and steve in parts
May 06, 2024 -

Aschenbach Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Aschenbach Ford Team

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