Astro Ford

Five stars service and kudos to Tito Soto and Chance Johnson for their enthusiastic energy that makes possible you to have an excellent dealership experience and guarantee you will walk out with a great Johnson for their enthusiastic energy that makes possible you to have an excellent dealership experience and guarantee you will walk out with a great vehicle in no time! I truly appreciate their dedication and support! Lot of fun now in my Chevy Silverado, thanks guys!!! More

I would give the dealership less than zero, if I could. POTENTIAL CUSTOMERS PLEASE READ ALL POOR REVIEWS ON THIS DEALERSHIP. I didn’t believe reviews until I experienced same situations. While the GM is POTENTIAL CUSTOMERS PLEASE READ ALL POOR REVIEWS ON THIS DEALERSHIP. I didn’t believe reviews until I experienced same situations. While the GM is observing, the FINANCE MAN WEARS YOU & SALESMAN DOWN, like 5 hours or longer. Alex B. makes verbal deal in between his mandatory meetings, then has customers sign electronically BECAUSE OF COMPUTER PROBLEMS. Customer walks out with new car keys but no paperwork. Customer waiting for TERMS OF PURCHASE, WHICH ARE AGREED UPON VERBALLY, to arrive to inbox email but doesn’t arrive for days. When I reviewed Keesler credit unions PURCHASE TERMS, next day, Alex B. Has changed the terms benefiting his bank account & dealership. My interest rate was increased & length of loan was changed. While electronically signing the broken computer, the customer is signing AN ELECTRONIC CONTRACT AGREEMENT. APRIL 20, 2023 FSBO FORD MAVERICK XLT TRUCK Blue80 miles is for sale. Terrific vehicle but it reminds me of my stupidity. Katrina 228-326-5775 IF I SELL IT IN 90 days, ALEX B. doesn’t get paid his commission. More

Highly recommend for buying a used car. Dalton (Blake) Hendon is the one to go to, he's very knowledgable and doesn't try to sell you on something you do not want. Dalton (Blake) Hendon is the one to go to, he's very knowledgable and doesn't try to sell you on something you do not want. More

This place has the worst service on the coast. TWICE they have lost the key to my wheel locks. Their Service Manager will not return calls. I went in for a oil change and tire rotation and was tol TWICE they have lost the key to my wheel locks. Their Service Manager will not return calls. I went in for a oil change and tire rotation and was told it would take about an hour. Two and a half hours later, all I had was an oil change. They seem obtuse as to why I would be irritated. They will wrench the locks off the wheels and sell me some lug nuts. They want to return my vehicle to me in lesser condition at a cost to ME and lord knows how much time. More

No hassle and friendly service. Good experience on buying my new vehicle. Kept me updated on the process Good experience on buying my new vehicle. Kept me updated on the process More

Called on Tuesday to schedule an appointment for replacing a headlight bulb. Because of their automated system I can’t get in touch with anyone and aren’t contacted til Wednesday evening. Set up app replacing a headlight bulb. Because of their automated system I can’t get in touch with anyone and aren’t contacted til Wednesday evening. Set up appointment for Thursday 8:45 AM, told it should be 1-2 hours. Drop my car off, tell them I just want the bulb replaced, if they do that and the headlight still doesn’t work then run diagnostics. I’m told it could be anywhere between 10 minutes and a couple hours. I go to work. I get a call an hour later saying I need a bulb, and I have like 4 other things that need fixing that they found by running diagnostics (I had a service 1 month ago in which these other things were replaced). Try to call back 6x to ask why I need all of those things and can’t get through to anyone. Leave them a message saying go ahead and do everything because I can’t keep calling to speak to people while at work. Get through to them at 2:30pm. Told they had an update from the tech and it should be done by end of day. Have to spend $25 on an uber there at 4:45 because I had no ride at this point because it was taking so long. Get called at 4:50 to be told “we don’t have the bulb so we had to order it”. It took them 8 hours to figure out they didn’t have a headlight bulb. I get there, they didn’t do a single thing to my truck in 8 hours. I ask for the service supervisor, she comes out as smug as could be, acting like this is commonplace and that I’m in the wrong for my concern. But, she does offer to make it right and have the mobile service team come to my work tomorrow to pop the headlight in. We schedule for 10am and I give them strict instructions to call me by 10 if it has to be at any other time than 10. Nothing. Receive a text from the service tech at 1pm stating “I assume Christel (the service manager) let you know already but I will be there between 1 and 2.” I was no longer at a place where my truck could be fixed in a lot and had to cancel. Awful experience, terrible service and attitudes and I have no idea why anyone would go to this Ford More

Great experience. Laura contacted me via text and set me up with Blake since Aaron was on vacation. Blake did an excellent and turned me over to the new car manager th Laura contacted me via text and set me up with Blake since Aaron was on vacation. Blake did an excellent and turned me over to the new car manager the whole process was quick and easy and I am extremely satisfied. Great dealership. More

Chance did a good job selling me my truck everything turned out great .i really love my truck turned out great .i really love my truck More

Thank you Chance for helping me get my new 2022 F150. Very helpful and patient. Even took the time to help me switch out some things from my old truck to the new one. Love the truck. Very helpful and patient. Even took the time to help me switch out some things from my old truck to the new one. Love the truck. More

The absolute worst busniss of any klnd. Stay away from these thieves. Astro cares less about customers. Only thrre to steal. Stay away from these thieves. Astro cares less about customers. Only thrre to steal. More