Atlantic Chrysler Dodge Jeep RAM

Late November 2010 I purchased a pre-owned Chevrolet Trailblazer from Atlantic Auto Group and returned January 28, 2012 and purchased a 2012 Jeep wrangler Unlimited. Our experience with this dealer and Trailblazer from Atlantic Auto Group and returned January 28, 2012 and purchased a 2012 Jeep wrangler Unlimited. Our experience with this dealer and each and every employee was outstanding. I have purchased many new cars in my life and I have never ever received such VIP, over the top service and they put deals together that are unresistable. Even the General Manager of the dealership Michael Guido meets and greets customers and makes you feel very important and it is not a horse and pony show. The pre-owned purchase in November was great but the new Jeep purchase we just made was really great. Anyone who is considering purchasing a new or used car should go see them at Atlantic Auto Group. I tell everone of my great experience. And they even give everyone who buys a car free car washes as long as they own the vehicle. Can't beat that. And in retro-spect, we checked with another jeep dealer in Vineland and they offered a price and it sounded too good to be true, when we said we would buy their jeep at the price they just offered they renigged and pulled the deal back. i will never step foot into that dealership again. Gregg Taylor Cape May Court House, NJ More

I previously purchased an Audi from Atlantic Chrysler, Audi, Jeep. It was because of the great service I received over the past 3 years that made me return to this dealer to purchase a second vehicle, a Audi, Jeep. It was because of the great service I received over the past 3 years that made me return to this dealer to purchase a second vehicle, a Jeep Patriot. I am very impressed with the knowledge of eveyone whom I come in contact with. I am treated with the utmost resect. My salesperson, Joe Q was very knowledgeabe about my vehicle and made the process very easy for me. Everything was in order when I picked up my vehicle and I received a follow up call from Joe and the dealership to make sure I was pleased with my purchase. The service department has always been very accomodating to my schedule and I am always given an appointment in a very timely manner. I highly recommend this dealershp to anyone looking to purchase a new or used vehicle. Mary Ann Doyle, Galloway New Jersey More

I purchased a new car from Atlantic Christler 12-31-2011. I had a great experience at Atlantic. I have had horrible experiences in the past with car dealerships so i know the difference between bad custome I had a great experience at Atlantic. I have had horrible experiences in the past with car dealerships so i know the difference between bad customer service and great customer service. From the moment my husband and i walked in the door we we were greated by a genuine friendly salesman by the the name of Joe Q. Joe was very knowledgeable about the car we were looking to purchase. He took me out for a test drive and soon after that i was ready to purchase my vehicle. He spent great deal of time answering all of the questions that I had. The deal went very well and I feel I got exactly what I wanted. Service after the sale is very important and Joe and the staff at Atlantic have more than exceeded my expectations. I feel like Joe and I are old friends. In summary i will recommened Atlantic to all my friends and family. More

In September 2011, my husband and I ordered a new 2012 VW Passat TDI from Atlantic VW and gave the dealership a $1,000 goodwill offering. The car was ordered and we were told about 6 weeks for delivery. Six Passat TDI from Atlantic VW and gave the dealership a $1,000 goodwill offering. The car was ordered and we were told about 6 weeks for delivery. Six weeks turned into almost 4 months. My husband continually called John Park, the sales manager, and after unanswered calls and messages, he finally told my husband in early January that the car had actually come in ten days earlier and was sold three days later! I guess our goodwill offering and custom order did nothing to assure this vehicle was ours. John Park did not sound sincere when apologizing for the mistake; the apology was ridden with excuses. John made ridiculously absurd compensation offers and did nothing to make up for his mistake. While John Park was looking for a dealership to trade with, I took it upon myself to call several dealerships in the area to find the car I wanted. A couple weeks ago, John Park called to say he found a car for me. I told him that I was actually on my way to another dealership to look at the car and asked him how he planned to compensate me for my aggravation, time and his mistake. When I wasn’t satisfied with his answer of a small, negligible discount, he began yelling at me about what a great deal he was giving me. I was fed up to say the least. I no longer trusted John Park and was unsure of his commitment to making this sale. I ended up working out a deal with Prestige Volkswagen in Turnersville, New Jersey and we drove home with the exact Passat TDI I originally ordered that night. My husband made arrangements to collect our money 2 days later. When my husband got there, John Park was nowhere to be found and he never submitted the paperwork to refund us our money. My husband waited almost an hour to get our money back. I will never recommend Atlantic VW or any dealership this sales manager, John Park, works for. In the state of our economy today, it amazes me that we would be treated in this manner and that a sales manager of all people wouldn’t care enough to take care of customers that already handed him money. The dealership held our money and reneged their side of the deal. I can only imagine this was an attempt by John Park to win two sales, even if that meant the original customers had to wait longer. My daughter is now more than 6 months-old and I’m happy we finally have a safe and reliable vehicle for her; I’m just disgusted that it took this long with this much aggravation. More

I put a $1000 deposit for a new 2012 Passat back in early Sept 2011. I figured since we had to wait anyways, why not get what I want in options. I was told about 6-8 weeks for delivery and was told to call i Sept 2011. I figured since we had to wait anyways, why not get what I want in options. I was told about 6-8 weeks for delivery and was told to call in a about 4 weeks to get a status update. I called and was told John Park (sales Manager) was going to handle my sale, and my order was delayed and delviery was to be expected sometime late Dec. I patiently waited making a few calls in between for a status update. I called the week before Christmas was was told the car might be here early and will get a call back. Well no call back, so I waited and finally called and found out John was on vacation. I left a message for him to call me back after the holidays. I received no call back. I called several times and was given the run around for about 2 weeks. I finally received a call the second week in Jan and was told my car arrived early and for some reason it was sold to someone else. Well I was not happy. The only thing John offered for the mistake was to order a new car and wait 3 months and this time it wont be sold. I did not agree. I told hi to find me another car and call me back. Well in the end I ended up getting a my almost exact car a week after from another dealer. After, John called me back saying he found a car for me. I told him since he couldn't compensate for the mistake I bought a car from someone else. John just said ok and hung up. I felt like I was more of a bother then a customer. Atlantic lost a paying customer and I will never buy a car from them, and I will never recommend the dealer. If the sales manager treated a customer like this, I can only imagine how the rest of the staff are. I gave 1 stare because there is no option for zero star. More

Looking for a second car. this dealership had a Mustang that had low mileage and a good price. Told the salesman I wanted to see the carfax report. Tried to get it from the dealer website, but they were that had low mileage and a good price. Told the salesman I wanted to see the carfax report. Tried to get it from the dealer website, but they were charging for it. Carfax looked good, but I noticed that the dealer had possession of the car for 4 months. Took the car out for a test ride on the Garden State Pky and couldn't get it up to 70 MPH. Told the salesman that there was something wrong with the car. When we got back to the dealership, I got out and smelled a burning odor coming from the car and smoke from the front driver side wheel. They took it into the shop and found that the caliper was stuck and had to replace it and both front brake pads. Took the car out for a second test ride after that but noticed that it had a rough ride and a slight shimmy from the front end. They put it up on the rack and figured that there was a problem with the front tires but they weren't going to replace them. (Gee, think it had anything to do with the locked caliper your ace service team seemed to overlook before you put it on the lot?). Then the sales manager turns to me and says "What do you mean you aren't sure you want it, we just put new brakes on for you" Does that mean he would have sold it to someone who didn't notice? I would NEVER go to this dealership again even if they were giving cars away for free. If these are the dealerships Dodge is depending on for a come back, they are doomed More

The Used car manager was rude and abusive. He Threaten to keep my deposit if I did not buy the car. He actually told me I would have to sue him to get my deposit back when I decided the next morning Not t keep my deposit if I did not buy the car. He actually told me I would have to sue him to get my deposit back when I decided the next morning Not to buy the car. Please do yourself a favor and buy from another dealership. More

my engine belly pan fell apart and so i held it together with masking tape. they ignored that and replaced something completely inconsequential. $140. we confronted, rob says something like "oh my technicia with masking tape. they ignored that and replaced something completely inconsequential. $140. we confronted, rob says something like "oh my technician mentioned that..didn't know you wanted it fixed." then asked for another $350- $100/labor, $170/part, $50/incoherent mumbling. i almost authorized the repair becuase i am a summer resident and was heading back home this weekend. but my senses got to me and i called back to cancel. if a patient was rushed to the er bleeding from his head, but the doctor instead dabbed neosporin on a paper cut on his finger, there would be some serious consequences, which is exactly what should happen to this dealership! to their defense, i have no knowledge of cars, so i naively trusted them and counted on them for their specialty despite the dealerships' unscrupulous reputation. i wasn't thorough, i wasn't careful. i will take blame for that and consider it a $140 lesson. but take your business elsewhere. More

In 2007 I walked into this dealer literally salivating at the mouth for the soon-to-be-released 2008 VW R32. I inquired with one of the sales managers as to when they would be able to order them (response: n the mouth for the soon-to-be-released 2008 VW R32. I inquired with one of the sales managers as to when they would be able to order them (response: not yet) but they did take my information and hand me a postcard with some info. I never received a call back, and purchased a Honda S2000 instead. Fast forward to 2010, sold the S2000 due to new addition to the family (baby girl) and was once again on the car hunt. I noticed an Audi A3 on Atlantic Audi’s dealer website, and called to inquire as to when I could come over / test drive the vehicle. Response was “I am not sure if it is on the lot, we will call you back”. A few hours pass, no call. I dialed again to inquire, “car is not on the lot today, give me your info and we will call you tomorrow”. Information given (again), next day comes and still no call back. By then I was on the BMW lot across the street and well on my way to purchasing a brand new BMW. Long and short, three strikes and you're out. (Quite a shame, because Audi is a great brand, but this particular dealer just doesn't get customer service like the BMW dealer does). More

My girlfriend purchased a car from this dealership and they first told us that they could give us a 7.99% apr. They tried talking us into a vehicle we didn't come there for or wanted. After 6 days of go they first told us that they could give us a 7.99% apr. They tried talking us into a vehicle we didn't come there for or wanted. After 6 days of going to the dealership until closing every night they finally got her the car she was looking for. When we sat down to sign the papers and finally leave with the car the apr was 17%. They never told us that was going to be the rate. They also tried getting us to sign the papers and they would fix that later. We then told the finance guy we where not getting the car for that high of a rate when they told us from the fist time we walked in the door. After running my girlfriends credit 43 times and totally destroying her credit score they finally got us the rate they told us 6 days ago. 2 days later we got a phone call from one of the managers begging us to give them a good review on the survey they where sending out or the salesman was going to get fired. Which was totally crazy because the only reason we purchased the car from the dealership was because the salesman was so nice and helped us out better then anyone there. The salesman Glenn was one of the nicest guys I ever met in my life. After having the car for some months their was a recall issued on the vehicle. My girlfriend then called the dealership and the lady told her to bring it up and they will fix it the same day. My girlfriend had to miss a day of work to bring it up to the dealership. After the car being there for 5 hours they called her and told her she can come pick up the car because they have to order the parts. We then tried calling 4 days in a row to talk to the service manager no one called us back. One time we called the lady told us to hold on he was there. Then she came back on the phone and said he's at lunch. I WOULD NOT BUY A CAR FROM THIS DEALERSHIP AGAIN EVEN IF THEY GAVE ME 99% OFF THE PRICE!!!! More