Hanania Chrysler Dodge Jeep Ram

After a previous service appointment I wasn't sure i would return to the dealership but we decided to give them one more try. Thomas our service advisor made this appointment go much smoother. would return to the dealership but we decided to give them one more try. Thomas our service advisor made this appointment go much smoother. More

My service advisor was courteous, professional and kept me informed during my wait. He went over the work completed and explained what needed to be done. me informed during my wait. He went over the work completed and explained what needed to be done. More

I called to find out if a sensor on my rear lockers was still covered by my 5 year 60,000 power train warranty. I spoke with Robert who asked me to come in the next day and he would work me in. When I arri still covered by my 5 year 60,000 power train warranty. I spoke with Robert who asked me to come in the next day and he would work me in. When I arrived Robert came out and got the info from my Jeep Gladiator and then sent my vehicle back for the mechanics to check out. I received a text while in the waiting room telling me that they had done an inspection of my Jeep and all was good but the sensor did need replacing. Then Robert came over and told me that yes it was covered and they would have it done shortly. We were able to talk for a few minutes and I was really impressed with his knowledge and his personality, he made me feel like my vehicle and I were in great hands!!! While working on the sensor they also found some updates that needed to be taken care of which they did!!! All and all a great experience and I would highly recommend Hanania and especially Robert to anyone needing service!!! More

The service was awesome and Thomas Lewis did an awesome job as well no complaints! job as well no complaints! More

Nothing to say great fantastic service professional great good like the service will be back. good like the service will be back. More

$700 to furnish and install a new battery is outrageous. Afterwards, I have received notifications warning me of problems, some of which had already been preformed such as automatic transmission fluid chang Afterwards, I have received notifications warning me of problems, some of which had already been preformed such as automatic transmission fluid change, filter change and running the learn function. They want $2100 to replace an oil seal. They said that I needed new spark plugs for another outrageous amount of money when I had already replaced the plugs. Apparently they look at the mileage and send out emails for things that in three cases had already been done. Sure wasn't the way that Atlantic ran the dealership when they owned it. I don't intend to revisit this dealership again. If I wanted to be robbed, I could simply go to certain sections of Jacksonville and some one would be happy to hold me up. More

The customer service team reached out to me and address concerns I had and made sure the dealership provide five star service at my next visit concerns I had and made sure the dealership provide five star service at my next visit More

Was easy from start to finish. Would definitely do business here again! Great sales associate! Would definitely do business here again! Great sales associate! More

Amber and all workers were awesome and very helpful. I had a great experience and I appreciate your professional crew but Amber was second to none! I had a great experience and I appreciate your professional crew but Amber was second to none! More

Thomas Understood my situation and communicated throughout the entire process with me. My truck got fixed as soon as the parts got in and they got me going again throughout the entire process with me. My truck got fixed as soon as the parts got in and they got me going again More