Atlantic Dodge Chrysler Jeep Ram

Had a few issues arise while jeep was serviced for its first check up. Jeep came in for an oil change and a recall was noted on computer. Recall took longer than expected and I was not updated during the first check up. Jeep came in for an oil change and a recall was noted on computer. Recall took longer than expected and I was not updated during the 3.5 hours there. I had asked to make sure windshield washer fluid was full and that the notice on my dash would not keep saying to add washer fluid and take in for an oil change. When completed, almost 4 hours, I asked if washer fluid was filled and that notice was removed from dash because I did not want to get a mile down the road and it starts pinging about washer fluid and oil change. I was guaranteed that all was taken care of. I paid, I left, and 1 mile down the road I had a notice for washer fluid and oil change come up. Quite upset, I turned around and went back. Told the service writer that nothing was done that I had asked about, there was no washer fluid and the notices came back up, I had to wonder what else was not taken care o while I sat in the waiting room for 4 hours. Then while waiting for the service person to fill the washer fluid, I noticed grease, not oil or dirt, but grease down the side of my Jeep and in the door jam. I had just had it washed. Another person grabbed a towel and cleaned the grease off and then reset the dash info. I was not happy, I had always received great service at Atlantic Jeep, this was my first time with the new ownership, Hanania. I left after receiving several apologies. I got home and went to change clothes and seen grease down the backside of my white capris. This was not a good day at all. I had black neoprene seat covers on my front seats and did not notice the black grease when I got in at the dealership. Thank goodness for Oxyclean and seatcovers, otherwise my new front seat would have had black grease on it. The next day the dealership called to check up and make sure I had a good experience the day before. Apparently, no one said anything to anyone in customer service about my experience. I let the person know what had happened and she immediately jumped on the mission of making sure I was taken care of. I asked for a free oil change for next visit but was unable to receive an oil change. Instead, the manager allowed a full interior exterior detail whenever I wish to bring my Jeep back in. I hope that my experience brought some education into customer service within the service area, not where the service writers are, but out in the garage. If the technician does not do their job it is unfair that the writers get the brunt of complaints. I will be returning, I believe in 2nd chances. Thank you. More

Salesman McQuain good and knowledgeable, but very difficult to contact. Vehicle was not out and displayed, but parked in by 4 cars on the lot. Had to wait for finance almost 2 hours. Finance person w difficult to contact. Vehicle was not out and displayed, but parked in by 4 cars on the lot. Had to wait for finance almost 2 hours. Finance person was new and never really had good break in. So many numbers were changed routinely, and I’m still not sure how much I paid for the vehicle. Did not leave with vehicle contract explaining the details of the transaction. More

Great experience, service dept took me right in for an unexpected issue with TPMS and took care of me. Thank you unexpected issue with TPMS and took care of me. Thank you More

Service writers were great. Got me in and out. And Chris the mechanic came out and explained everything. Got me in and out. And Chris the mechanic came out and explained everything. More

overall pleased with the service. just rolled up. got in right away got my tires rotated and oil changed in about an hour and some change. service team on point and friendly. just rolled up. got in right away got my tires rotated and oil changed in about an hour and some change. service team on point and friendly. More

Took care of my Jeep in a timely manner. Staff was polite, accommodating, and helpful. Staff was polite, accommodating, and helpful. More

Ed was great to work with, very informative, easy process, stress free, very knowledgeable, good guy. process, stress free, very knowledgeable, good guy. More

Service department was very helpful . Also was able to get my service done very quickly Also was able to get my service done very quickly More

The service and follow up was excellent. I have always had a positive experience. However, I am very disappointed about the sunshade/ sunroof design I had not been made aware of at purch I have always had a positive experience. However, I am very disappointed about the sunshade/ sunroof design I had not been made aware of at purchase time. The sunroof shade got stuck (due to no fault of mine) AND will cost about $2000 to fix because it was put in such a way as to necessitate hours of labor to replace a $200 part!?!?! That is a MAJOR design flaw and should NOT be the owner's responsibility to compensate for lack of foresight on the designer's part. More

The service was fast and efficient. Everyone was pleasant and kept me informed about my repair. Everyone was pleasant and kept me informed about my repair. More