Atlantic Dodge Chrysler Jeep Ram - Service Center

being charged $99. for a $10 light is outrages I will no longer service my vehicle there! I also will not be trading my vehicle there because of it. for a $10 light is outrages I will no longer service my vehicle there! I also will not be trading my vehicle there because of it. More

I recently had a fantastic experience with the service department at Atlantic Dodge Chrysler Jeep Ram in St. Augustine, Florida. Despite not purchasing my 2020 Jeep Gladiator from them, they were incredib department at Atlantic Dodge Chrysler Jeep Ram in St. Augustine, Florida. Despite not purchasing my 2020 Jeep Gladiator from them, they were incredibly helpful and efficient in diagnosing and repairing my vehicle. The technicians quickly identified the issue and were able to complete the necessary repairs within a few hours. Their expertise and prompt service were truly impressive. I was very satisfied with the quality of work and the overall experience. I would highly recommend Atlantic Dodge Chrysler Jeep Ram to anyone in need of Jeep service. Their service department is top-notch and provides excellent customer care. More

To be fair - Atlantic Jeep had JUST been transferred to Hanania Jeep. So, MAYBE I took my Compass to Hanania Jeep for service before all the kinks were worked out. Service's call back with status did not Hanania Jeep. So, MAYBE I took my Compass to Hanania Jeep for service before all the kinks were worked out. Service's call back with status did not happen. I had to call each day. But I would give them another go at sevice later. BUT! I have a major concern! And, again to be fair, it may not be with the Service Center. Major concern - I had to pay $1,100 for the replcement of the two batteries on the Compass!! $1,100!! That is ridiculous!! I had to get the Compass towed into Hanania - It would not start! So they had me. I would have had to get the Compass towed AGAIN to take it somewhere else. When I complained the only response was that the replacements were Mopar 3 year warranty unlimited (I don't think that is anything special from other brands' offers) . Maybe my complaint is with Mopar! No other less expensive alternate was brought up. Dealers should really have a couple of alterntates on batteries. But I guess they are bound to Mopar. I'm not! My lesson from this is to NOT take non-emergency service to dealers. Hanania - send this review to Mopar. They are costing you servicing business!! More

Timely job completion, even brought my car to a covering during a torrential down pour so I didn't get soaked! during a torrential down pour so I didn't get soaked! More

Timely, professional yet friendly! Very helpful in explaining the service to be completed so no surprises when time to pay bill, Very helpful in explaining the service to be completed so no surprises when time to pay bill, More

after being told bad news the service attendant worked very well to get my truck back in and fixed with some financial help as well very good custom service very well to get my truck back in and fixed with some financial help as well very good custom service More

Staff was friendly, knowledgeable, and efficient. They did a great job in a short amount of time. They did a great job in a short amount of time. More

Fast service. Everyone was super helpful and friendly. Took care of my repairs in a timely and efficient manner. Everyone was super helpful and friendly. Took care of my repairs in a timely and efficient manner. More

The team did an amazing job as always. I had a seamless purchase and will continue to use Atlantic Dodge Chrysler Jeep Ram. I had a seamless purchase and will continue to use Atlantic Dodge Chrysler Jeep Ram. More

This dealership has always been fantastic. Honest, fair and straightforward with pricing in the service department. However, since the new dealer ship took over, it has gone to being borderlin Honest, fair and straightforward with pricing in the service department. However, since the new dealer ship took over, it has gone to being borderline criminal. I was quoted $93 for an oil change on my Chevrolet equinox but when I went to check out they wanted almost $140! There was no additional work or extra parts needed. This appears to be very close to violating federal trade commission policies regarding pricing and customer interaction. It was bad enough that they nearly doubled their service pricing, or at least so it seemed, but they tried to mask and hide it So the customer doesn’t really know the final price until they check out. In this case, it was close to 40% higher than what they quoted me. Just by chance, the general manager, Anthony, who overheard the service advisor trying to explain to me why the price was so high when he was walking by intervened. I’ve always had my vehicles serviced here. I’ve purchased two vehicles from them and been extremely happy with the experience. However, based on this experience with the service department, I will never go back to visit them. I don’t rattle easy. I expect very little from customer service. I understand that it’s challenging to find decent help. However, this seems to be a business model based on figuring out how to separate you from your money after you’ve committed to having service work done. That just didn’t seem to sit well with me. More